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Best answer by Pools-3015

Looks like both bass and treble are greyed out. 
Here are some things you can try:

Restart your phone

Reset the app

Reboot the speaker

Reboot your router

4 replies

Pools-3015
Prodigy I
June 29, 2025

Looks like both bass and treble are greyed out. 
Here are some things you can try:

Restart your phone

Reset the app

Reboot the speaker

Reboot your router

Contributor I
June 29, 2025

Thank you:)

Airgetlam
June 29, 2025

I’d be tempted to update both the speaker with new firmware, and the controller with updated software. I suspect there is a version mismatch. 

Bruce
Contributor I
June 29, 2025

Thank you!