Contributor I

Authorising Apple Music account

Forum|Forum|2 years ago
May 16, 2024
23 replies
1433 views

I’m trying to connect my Apple Music account to my Era 300 stereo speakers, and all I’m getting is a spooling circle when Authorising Apple Music account. I’ve been trying for days, I have an iphone 14pro, all software on my Sonos app and phone is up to date. My husband connect his account fine, and I connected mine on initial install, but had to do a factory reset on the speakers to set up as stereo and now all I’m getting is the wheel of doom.

Can anyone help because it’s really frustrating.

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Pinned Reply By Corry P

Hi @Cat123 et al

We are still unable to reproduce this issue in our own testing, and cannot find any tell-tale patterns of issue with the IDs we have been helpfully given.

As a result, it seems each case must be dealt with individually - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, and will guide you through troubleshooting steps.

Please note that, as @YoungMD mentioned, beta versions of iOS are not supported and may result in unwanted behaviours. If you are using a beta version of iOS, we cannot help.

I hope this helps.

Show previous replies

Y

YoungMD

Lyricist II

Has Sonos not yet updated their app to comply with iOS 18? Completely unacceptable if true. You can see above, where I informed Sonos (two months ago) during the beta that this was going to be a problem.

M

Markymarkymark

Lyricist I

Also getting the “We ran into a problem. Please try again later.” response. I’ve quite and reloaded sonos and Apple Music multiple times. Happy to give my appleID for Sonos to test, but I would really like this fixed as it seriously limits use of the systems.

S

skylahaag

Lyricist I

Thanks

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