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Cat123
Contributor I
May 16, 2024

Authorising Apple Music account

  • May 16, 2024
  • 23 replies
  • 1433 views

I’m trying to connect my Apple Music account to my Era 300 stereo speakers, and all I’m getting is a spooling circle when Authorising Apple Music account.  I’ve been trying for days, I have an iphone 14pro, all software on my Sonos app and phone is up to date.  My husband connect his account fine, and I connected mine on initial install, but had to do a factory reset on the speakers to set up as stereo and now all I’m getting is the wheel of doom.

Can anyone help because it’s really frustrating. 

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    Pinned Reply By Corry P

    Hi @Cat123 et al

    We are still unable to reproduce this issue in our own testing, and cannot find any tell-tale patterns of issue with the IDs we have been helpfully given.

    As a result, it seems each case must be dealt with individually - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, and will guide you through troubleshooting steps.

    Please note that, as @YoungMD mentioned, beta versions of iOS are not supported and may result in unwanted behaviours. If you are using a beta version of iOS, we cannot help.

    I hope this helps.

    23 replies

    Show previous replies
    Sparkus
    Lyricist I
    June 23, 2024

    Same problem here too. Used to be able to use Apple Music and Tidal, but now can't add either (neither listed as a content service provider). Can you help?

    YoungMD
    Lyricist II
    July 23, 2024

    Same here. This is beyond frustrating with as much money as we have invested in Sonos and it’s not even usable now.

    YoungMD
    Lyricist II
    July 23, 2024

    cannot reauthorize apple music… circle just spins and spins

     

    Before attempting to add Apple Music, check for updates in the Sonos app.  This will refresh your account information in the Sonos app, which could possibly be the source of the problem.  No promises, though.

    Corry, count me in on this. How can I help get this fixed?

    Corry P
    Corry P
    Sonos Staff
    July 25, 2024

    Hi @YoungMD 

    Thank you! The engineer I was reporting this to has been off a few days. I will try to find out if he still needs more details and get back in touch with you if he does. 

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      YoungMD
      Lyricist II
      July 25, 2024

      Hi @YoungMD 

      Thank you! The engineer I was reporting this to has been off a few days. I will try to find out if he still needs more details and get back in touch with you if he does. 

      Hi Corry, 

      I can save you some time. It’s a problem with iOS 18 (beta) involving an API on the Apple Music side. Sonos will have to update their app prior to iOS 18 being released.

        Corry P
        Corry P
        Sonos Staff
        July 26, 2024

        Hi @YoungMD 

        Thanks - I’ll pass that along too!

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Corry P
        Corry PPinned
        Sonos Staff
        August 2, 2024

        Hi @Cat123 et al

        We are still unable to reproduce this issue in our own testing, and cannot find any tell-tale patterns of issue with the IDs we have been helpfully given.

        As a result, it seems each case must be dealt with individually - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, and will guide you through troubleshooting steps.

        Please note that, as @YoungMD mentioned, beta versions of iOS are not supported and may result in unwanted behaviours. If you are using a beta version of iOS, we cannot help.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          pearceo
          Lyricist I
          September 29, 2024

          I have also a problem that I can’t add apple music to my Services. I have a Sonos Connect system with 4 amps. I have an iphone 16 with iOS 18.0 installed and an iPad Pro with 17.7 installed with S2 sonos app.

          I have signed out of the app and rebooted the sonos system and when I try to add apple music and try to Authorize, I add my password but it fails with “We have run into a problem. Please try again.

           

          Very frustrating as I can’t play any apple music from my devices.

          JosDec
          Collaborator I
          September 29, 2024

          I have also a problem that I can’t add apple music to my Services. I have a Sonos Connect system with 4 amps. I have an iphone 16 with iOS 18.0 installed and an iPad Pro with 17.7 installed with S2 sonos app.

          I have signed out of the app and rebooted the sonos system and when I try to add apple music and try to Authorize, I add my password but it fails with “We have run into a problem. Please try again.

           

          Very frustrating as I can’t play any apple music from my devices.

          Same here with I pad, just keep getting ‘we have run into a problem’. Tried as you have signing out , rebooting etc to no avail. Frustrating indeed.

            pearceo
            Lyricist I
            September 29, 2024

            Makes the system useless really

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