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Cat123
Contributor I
May 16, 2024

Authorising Apple Music account

  • May 16, 2024
  • 23 replies
  • 1433 views

I’m trying to connect my Apple Music account to my Era 300 stereo speakers, and all I’m getting is a spooling circle when Authorising Apple Music account.  I’ve been trying for days, I have an iphone 14pro, all software on my Sonos app and phone is up to date.  My husband connect his account fine, and I connected mine on initial install, but had to do a factory reset on the speakers to set up as stereo and now all I’m getting is the wheel of doom.

Can anyone help because it’s really frustrating. 

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    Pinned Reply By Corry P

    Hi @Cat123 et al

    We are still unable to reproduce this issue in our own testing, and cannot find any tell-tale patterns of issue with the IDs we have been helpfully given.

    As a result, it seems each case must be dealt with individually - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, and will guide you through troubleshooting steps.

    Please note that, as @YoungMD mentioned, beta versions of iOS are not supported and may result in unwanted behaviours. If you are using a beta version of iOS, we cannot help.

    I hope this helps.

    23 replies

    VejiganteNY
    Lyricist II
    May 17, 2024

    After the update I was unable reauthenticate my Apple Music on the new Sonos App so I removed Apple Music from Sonos. I tried adding back Apple Music service to app and now get a message that says “Something went wrong check your internet connection and try again”. Tried deleting app and redownloading, restart my Wifi but still no luck. I can no longer use my Sonos to stream on the app. PLEASE HELP!

      vince4nelli
      Contributor I
      May 17, 2024

      What Happened? My Music Library is gone and Apple Music will not reauthorize on the new App?

      This is terrible no one is answering the phone or live chat. Sonos was Great!

        Corry P
        Corry P
        Sonos Staff
        May 17, 2024

        Hi @vince4nelli, @Cat123 & @VejiganteNY 

        Welcome to the Sonos Community! Sorry to hear of the issues you’ve all had with adding Apple Music to your systems.

        I’ve combined your topics into one as you were all reporting the same issue.

        We’ve been unable to recreate this issue in our testing with our Apple Music test account. Could you therefore please share your Apple IDs? - please don’t post them here in a public place, however! Direct Message me with the details (click on my face to the left here, then Send Message) and I’ll pass them on to an engineer colleague for further investigation. Thanks!

        Before doing so, however, I recommend that you all try signing out of your Sonos accounts in the Sonos app, exiting the app, then opening it and signing back in again. Try adding Apple Music again once done.

        I look forward to hopefully providing you all with a solution, if the above does not help.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        looker64
        Lyricist I
        May 22, 2024

        cannot reauthorize apple music… circle just spins and spins

          jgatie
          jgatie
          May 22, 2024

          cannot reauthorize apple music… circle just spins and spins

           

          Before attempting to add Apple Music, check for updates in the Sonos app.  This will refresh your account information in the Sonos app, which could possibly be the source of the problem.  No promises, though.

            VejiganteNY
            Lyricist II
            May 22, 2024

            My problem specifically is that I can’t even add Apple Music service. Says something went wrong check my internet connection which I have done and still no luck. 

              looker64
              Lyricist I
              May 22, 2024

              i ended up deleting from sonos. close app, add apple music back

               

              VejiganteNY
              Lyricist II
              May 22, 2024

              Tried that but when I press the add I get the something went wrong error each single time. 

                ohyeahpaulchin
                Lyricist I
                May 27, 2024

                I haven’t been able to re-add Apple Music for several days now, having attempted every version of logging out/in, closing/opening, un-installing/re-installing, etc.

                  VejiganteNY
                  Lyricist II
                  May 27, 2024

                  Wondering if deleting my account and creating a new one will resolve the issue. 

                  Show more replies
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