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I’m trying to add a speaker has disappeared off my system (but that’s for another topic when I’ve got it sorted) I hit the + To add speaker or component and it says “sign in as the system owner” but I am already signed in.

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AirgetlamAnswer

Seems odd. I’d definitely make sure whichever version (S1 or S2) was up to date, as well as the firmware/software on the speakers, connecting them temporarily to my router with an Ethernet cable. After that, if nothing changed, I’d call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Seems odd. I’d definitely make sure whichever version (S1 or S2) was up to date, as well as the firmware/software on the speakers, connecting them temporarily to my router with an Ethernet cable. After that, if nothing changed, I’d call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

AjTrek1

OK try this….

Delete the app
Reinstall it
Select “Join an existing system”
Accept all prompts
On home page click the Cog Wheel in upper right corner
Sign-in with your credentials
If issue continues contact Sonos Tech Support

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