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Mika17
Contributor II
Apr 3, 2023 9:32 AM UTC
Answered

Archive Sonos S2

Hi ,
The latest update 15.2 to my Sonos S2 app now prevents me from opening it. Where can I get the old version 15.1?

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Ken_Griffiths
Ken_GriffithsAnswer
Apr 5, 2023 7:21 PM UTC

Problem is that I am using iMac mi 2007. I can’t install 10.12 os. I can’t imagine Sonos have not solutions for previous version. Heaven I didn’t read any avertis for tell me the newer version was not compatible. 

The requirements for the Sonos App has always been stated here:

https://support.sonos.com/en-us/article/sonos-app-requirements

The partly supported older operating systems are listed here:

https://support.sonos.com/en-us/article/using-sonos-with-unsupported-operating-systems

If your OS is supported, or partly supported, then checkout the below information for Sonos App installation on a MAC PC…

Authorise the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once allowed, you should be able to use auto update from the Sonos App itself to install the latest version of the Sonos App.

Hope that info. assists.

 

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18 replies

bockersjv
bockersjv
Local Superstar
Apr 3, 2023 9:37 AM UTC

You can’t, only the latest versions are available and it is not possible to roll back to a previous version.

 

What device/s are you having issues with?  Have you tried deleting the App and re-installing (being sure to connect to existing system).

 

 

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    Mika17Author
    Contributor II
    Apr 5, 2023 7:11 PM UTC

    The problem is that I'm using iMac mid 2007. I can't install 10.12 os. I can't imagine that Sonos doesn't have solutions for the previous version. At no time did I read that the new version was not compatible. If I had read that I wouldn't have updated.

    Translate
    Ken_Griffiths
    Ken_GriffithsAnswer
    Apr 5, 2023 7:21 PM UTC

    Problem is that I am using iMac mi 2007. I can’t install 10.12 os. I can’t imagine Sonos have not solutions for previous version. Heaven I didn’t read any avertis for tell me the newer version was not compatible. 

    The requirements for the Sonos App has always been stated here:

    https://support.sonos.com/en-us/article/sonos-app-requirements

    The partly supported older operating systems are listed here:

    https://support.sonos.com/en-us/article/using-sonos-with-unsupported-operating-systems

    If your OS is supported, or partly supported, then checkout the below information for Sonos App installation on a MAC PC…

    Authorise the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once allowed, you should be able to use auto update from the Sonos App itself to install the latest version of the Sonos App.

    Hope that info. assists.

     

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      Mika17Author
      Contributor II
      Apr 6, 2023 5:29 PM UTC

      not really,
      the automatic update having been carried out, even if this version is not compatible with my os. It is now too late to go back. And there are no solutions...

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      Ken_Griffiths
      Ken_Griffiths
      Apr 6, 2023 5:40 PM UTC

      not really,
      the automatic update having been carried out, even if this version is not compatible with my os. It is now too late to go back. And there are no solutions...

      The Sonos auto-update feature will only update the device firmware only - you can of course disable auto-update at anytime and leave it disabled to prevent device updates.

      Note too though that the App will continue update separately, but that is a separate setting on your mobile devices OS to disable App updates. For some operating systems it can be disabled for individual Apps, whilst others might involve switching off all mobile App updates. 

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      rostasi
      Trending Lyricist I
      Apr 9, 2023 4:31 PM UTC

      Yup, same here. I’m in 10.11.6 (that’s my maximum) and Sonos worked fine on the desktop
      until I just updated to 15.2 yesterday and it won’t open. Amazing that there isn’t an archive of 15.1 somewhere. Sonos folks told me to call back tomorrow when they’re open. Not looking very good.

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      Mika17Author
      Contributor II
      Apr 11, 2023 7:03 AM UTC

      that's what I said high. incomprehensible on the part of sonos not to leave a version 15.1 archive. I am a developer and during our updates it is inconceivable not to leave an archive of the older installation

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      106rallye
      106rallye
      Apr 11, 2023 8:02 AM UTC

      For Sonos the remote software version needs to be the same as the speaker software version. An older version of the app wouldn't work if the speakers have already updated.

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        rostasi
        Trending Lyricist I
        Apr 13, 2023 5:32 PM UTC

        For Sonos the remote software version needs to be the same as the speaker software version. An older version of the app wouldn't work if the speakers have already updated.

        Actually, it took a few calls/days, but the person at the call center emailed me a link to a download of 15.1.1 and it all works fine now. All else had been updated before (the iOS version, for example), to the latest - I suppose, the desktop version as well … until 15.2 threw a wrench into it.

        Yes, it seems amazing that they don’t have an online archive of at least the last two or three versions at least. 

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        Mika17Author
        Contributor II
        Apr 19, 2023 7:20 PM UTC

        For Sonos the remote software version needs to be the same as the speaker software version. An older version of the app wouldn't work if the speakers have already updated.

        Yes but actually the speaker software is not up to date since the software on the computer is not launched

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