Application cannot be used with Google Pixel 7a

Hello and thank you for your reply.
All the requirements for the Android application have been met.
I have indeed contacted support, who have not found a solution to this problem after several minutes of remote assistance.
The only final answer I was given was to ask someone with an iPhone to come and do the installation!
On the other hand, the comments on the store clearly show that the application is totally unstable and sometimes unusable, especially in an Android context.
If you want, I can make a Teams Session with your advanced technical support in order to constat the issue and try to solve it.
I'm sorry, but at this level and the price your products are at, everything should work immediately and without a hitch.

Try it with a different browser. Don’t use Microsoft Edge this time. (Edit: I see you’ve used Chrome and others already...)

(Also, have you tried the option “Ouvrir une application externe”? What happens then?)

I tried on my Pixel : Firefor, Chrome, Edge, Opera, Opera Mini, DuckduckGo

Same result !

Hi ​@PierreC64,

I agree with you that it should just work; I use Android myself (Samsung S22+) and don’t have any trouble with the app. I reset my app as well to test and was able to connect to my system and login, though when I did login, I didn’t get the message you did in the following screenshot:

 

I can see that your Ray is online and showing a cloud connection which means it’s already set up. If you uninstall the app and re-install it, then connect to an existing system, you should land on the app homepage without needing to sign-in.

If you can get there, then the app should have a message at the top saying “Sign in as the System Owner”. Try to login that way and if it fails again, submit a diagnostics and let me know (don’t share the reference number in this thread, send it to me via private message) so I can reach out to our team to see if anyone can replicate or if they’re aware of this type of issue. 

“ I can see that your Ray is online and showing a cloud connection which means it’s already set up. If you uninstall the app and re-install it, then connect to an existing system, you should land on the app homepage without needing to sign-in.” => that’s right

“If you can get there, then the app should have a message at the top saying “Sign in as the System Owner”. Try to login that way and if it fails again, submit a diagnostics and let me know (don’t share the reference number in this thread, send it to me via private message) so I can reach out to our team to see if anyone can replicate or if they’re aware of this type of issue.” => It failed, I sent the dig number by private message

Thanks for sending the diagnostics, I’ll check with the team if they can replicate.

I had a look and found an internal document about the login.sonos.com page not working correctly, so maybe this can help. I only have the steps for Chrome, but it may be the same for Edge, try the following steps:

This should be on allowed by default, but just in case I would recommend checking. Let me know if it is enabled.

JavaScript is enabled on Chrome in my Pixel. I just checked right now

Hi ​@PierreC64,

Apologies for the delay in getting back to you. I’ve heard back from the team; they have suggested that something might be blocking traffic across all the mobile browsers you have, either some sort of web protection or a built-in security setting. Specifically, this screenshot makes them think so:

 

Looking at this, it seems like Edge or your Google Pixel has Web Protection enabled and it’s preventing the Sonos app from finishing the login process. My colleagues with Google Pixel phones, one with a Pixel 7a, aren’t having this issue, so this is what makes me also think a form of web protection or mobile security is causing issues. If you know how to temporarily disable this or allow Sonos through, then do that and try logging in. If not, I would suggest reaching out to Google to troubleshoot with them.

Thank you for your feedback.
Surprising as it may seem, WITHOUT any change to the Android settings on my Pixel, the connection now works.
What's more, the application was updated on June 1st!
So I think the bug has been corrected by this release.
So there was indeed a problem with the application!