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Trending Lyricist I
May 16, 2025
Question

Application cannot be used with Google Pixel 7a

  • May 16, 2025
  • 29 replies
  • 427 views

I bought a Sonos Ray and would like to install it with the Sonos Android app.
This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.
I've tried using Chrome as my browser, but it doesn't work.
I've reset the application several times, but it doesn't work.
In short, I've got a sound bar I can't use.

Am I alone ?

What the solution ?

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29 replies

Smilja
May 16, 2025

Got it! I took the above from a topic in the German community and forgot to adapt the URL from de-de to fr-fr.

 

Configurez votre pare-feu pour fonctionner avec Sonos | Sonos

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
PierreC64Author
Trending Lyricist I
May 16, 2025

I do not have firewall, Adblock or something like that on my pixel. Nothing.

I am connected on my internet box (fiber) with wifi, and I am very closed of the box.

I think about a problem of SSO, or redirection url when I try to connect by the application.

It opens an internet page, I do the connection, login/pwd, i submit and then nothing, it stucks on the blank page.

 

Smilja
May 16, 2025

It opens an internet page, I do the connection, login/pwd, i submit and then nothing, it stucks on the blank page.

 

Can you post a screenshot?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
PierreC64Author
Trending Lyricist I
May 17, 2025

 

PierreC64Author
Trending Lyricist I
May 17, 2025

 

Smilja
May 17, 2025

You are trying to access the Web app which is build for the larger screens of computers or laptops.

 

Use the Android app available in the Google Play Store; you have downloaded it onto your Pixel.

 

Sonos – Applications sur Google Play

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
PierreC64Author
Trending Lyricist I
May 17, 2025

I am using the app. 

As I said before when try to login on the app, it launchs a background internet page based on yout default browser to make the connection. When you are connected, the internet page gives the token to application, and it is that point that does not work

Smilja
May 17, 2025

Reset the Sonos app, re-connecting it to an Existing System.

Reset the Sonos app | Sonos

 

If this does not help, change the resolution and font size in MS Edge please -- so that you can agree to the Terms Of Service (TOS).

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
PierreC64Author
Trending Lyricist I
May 18, 2025

Nothing works - I'm extremely disappointed!

Buying a connected speaker and not being able to use it is a real shame. 

Android really should be fully supported!

Jamie A
Sonos Staff
May 23, 2025

Hi ​@PierreC64,

I’m sorry that you’re having issues getting the Sonos app working on your Google Pixel. 

I’ve had a look into our internal information and there’s nothing stating any Google Pixel model isn’t supported. As long as the device meets the Sonos app requirements it should be able to use the Sonos app, so I’m not sure why it won't let you login.

Everything I’d suggest has already been mentioned by other community members (besides using a different controller to complete the setup), so I’d recommend reaching out to our support team. I can see that you’ve reached out to them before and they gave you a case number; use that when you contact them to continue where your case left off or give them your email and they can find it from that.