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Trending Lyricist I
May 16, 2025
Question

Application cannot be used with Google Pixel 7a

  • May 16, 2025
  • 29 replies
  • 427 views

I bought a Sonos Ray and would like to install it with the Sonos Android app.
This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.
I've tried using Chrome as my browser, but it doesn't work.
I've reset the application several times, but it doesn't work.
In short, I've got a sound bar I can't use.

Am I alone ?

What the solution ?

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29 replies

jgatie
May 16, 2025

Why would you mention using Chrome?  You need the actual Sonos Android app, available on the Google Play Store.  Make sure you are using the new app (just called “Sonos”), not S1 (called “Sonos S1”.  Also, make sure your Android device is connected to your WiFi with LAN access, not a Guest WiFi.  

PierreC64Author
Trending Lyricist I
May 16, 2025

That’s the case, Application Sonos (just called Sonos), connected to the right WiFi.

 

Why I am speaking about Chrome, it is because when you try to connect on the app, it launchs the default navigator on the smartphone to connect on background (tips given by Sonos phone support).

I tried with only Chrome nav, Firefox nav, Opera nav, Edge nav on my smartphone and it does not work.

Nothing is working and I am not able to connect by the application.

Smilja
May 16, 2025

​@PierreC64, Did you install this app on your Pixel?

Sonos – Apps bei Google Play

 

Are you not able to create a Sonos account? Are you French? (Link points to the French Sonos page)

Profil | Sonos

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
PierreC64Author
Trending Lyricist I
May 16, 2025

Yes, it is this application.

Yes I created my Sonos account well.

I can connect my Sonos account directly from my browser (Chrome, Opera, Firefox etc).
But when I try with the app, it failed.

Smilja
May 16, 2025

Is VPN, ad blocker, Pi-Hole, security software or the like installed? If so, scroll down to "Firewall ports that Sonos uses". Does your Pixel tend to switch to mobile radio if the WLAN signal is not sufficient?

 

Please describe your network: Make/model of your router / WiFi mesh. Are there any access points, wireless extenders, powerline adapters? Is the Ray cabled into a network switch?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Smilja
May 16, 2025

Sorry, the moronic spam filter swallowed my reply. 😠

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Corry P
Sonos Staff
May 16, 2025

I think the moronic spam filter saw your 3 identical links in one post and thought it was dodgy, ​@Smilja. 

Post restored.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Smilja
May 16, 2025

I think the moronic spam filter saw your 3 identical links in one post and thought it was dodgy, ​@Smilja. 

Post restored.

 

Thanks, Corry. 🙂 Still, I’m confused -- what 3 identical links in one post? Admittedly, there are many question marks in the post. 🤗

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Corry P
Sonos Staff
May 16, 2025

Hi ​@Smilja 

You added the same link (https://support.sonos.com/de-de/article/configure-your-firewall-to-work-with-sonos) to the text below 3 times (or so it appears, anyway):

 

Admittedly, there are many question marks in the post. 🤗

I don’t think there's a limit on that 😀

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Sonos Staff
May 16, 2025

Incidentally, ​@Smilja, if you remove the “en-us” or “de-de” part from the link, the user will be taken to the page that is for their specific locale - we do it all the time.

So the link “https://support.sonos.com/article/configure-your-firewall-to-work-with-sonos” will take you to the German page, while it will take me to the English version.

Slightly off topic - I’ll stop now.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein