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gravityattracts
Trending Lyricist I
Feb 17, 2021 2:44 PM UTC

Apple Music - we've run into a problem

For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.”

 

I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router.

 

Apple Music works fine. It’s only within the Sonos app that the error occurs.  Please help. Family account if that matters, and both users experience this.

 

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    78 replies

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    Airgetlam
    Airgetlam
    Jun 1, 2022 8:21 PM UTC

    So the implication is that Apple changed something on their side, and are not sending the correct data back to Sonos when requested?

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    Bruce
    tonitomX
    Lyricist II
    Jun 2, 2022 9:54 AM UTC

    Today (02.06.2022) Apple Music is completely down in the Sonos app, I'm curious if everything will work after that or if the service will be cancelled completely.

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    ratty
    ratty
    Jun 2, 2022 9:57 AM UTC

    Today (02.06.2022) Apple Music is completely down in the Sonos app, I'm curious if everything will work after that or if the service will be cancelled completely.

    No need for melodrama.

    https://status.sonos.com/

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      tonitomX
      Lyricist II
      Jun 9, 2022 7:52 AM UTC

      Update (09.06.2022):

      🙃😍 It’s working. The first 3-5 days they fixed the problem just the main account showed up and now all family accounts shows up. And I am still in the trail phase. 
       

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      Townshend
      Contributor I
      Jun 9, 2022 7:04 PM UTC

      I had the same issue as well.  In my ecosystem I also have an Android tablet tied to Sonos and decided to try that out.  When I did Sonos app mandated that Apple Music be installed on the Android tablet first then I can add the service.  I was able to install the Apple Music app then finally add into Sonos, all is working now!   If anyone is having the issue, try on your Android device or at least install Apple Music on the Android device first.  If you’re having the issue and don’t have Android, get a cheap one off of Amazon, add, then return it :-)

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        JohnnieG
        Contributor I
        Jan 6, 2024 7:24 PM UTC

        I have the same problem when trying to access my apple playlists. “We’ve run into a problem.  Try again”

        The funny thing is that when I search for a specific apple playlist I am able to play it successfully.   This is a recent problem for me.  I have removed my Apple Music as a service on Sonos and reinstalled it.  I have also signed out of Sonos and signed back in.  What is going on?  Help please?

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        Ken_Griffiths
        Ken_Griffiths
        Jan 6, 2024 7:40 PM UTC

        I have the same problem when trying to access my apple playlists. “We’ve run into a problem.  Try again”

        The funny thing is that when I search for a specific apple playlist I am able to play it successfully.   This is a recent problem for me.  I have removed my Apple Music as a service on Sonos and reinstalled it.  I have also signed out of Sonos and signed back in.  What is going on?  Help please?

        So what are you playing from the Apple music service? Is it a ‘saved shortcut’ to a playlist that has perhaps moved on the Apple iCloud servers? If that’s the case, have you tried removing the link and recreating it.

        Just to say, I’m fairly new to the Apple service and I’m not seeing the issue, but if it’s not saved playlists I will happily try a couple of things here, if you want to perhaps outline some examples. I will post back what I see here.

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        NurAli
        Contributor I
        Jan 23, 2024 5:07 AM UTC

        I ran into same problem, and tried all mentioned solutions but nothing worked… any suggestions..

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