Trending Lyricist I

Apple Music - we've run into a problem

Forum|Forum|5 years ago
February 17, 2021
78 replies
10052 views

For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.”

I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router.

Apple Music works fine. It’s only within the Sonos app that the error occurs. Please help. Family account if that matters, and both users experience this.

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Ken_Griffiths

I am on this forum because I have the very same issues with Spotify and was considering switching to Apple Music to resolve the problem - because I thought it was a Spotify issue. However, I decided to do a search on connection issues with Apple Music and guess what - low and behold, the very same issues are being experienced by Apple Music users .. so the issue is clearly not Apple or Spotify related but Sonos related.

I have had these issues with my Sonos for a long time and have had enough of it. Now I can see that it will not be resolved by switching from Spotify to Apple Music or presumably any other music service, I am going to look for Sonos alternatives instead.

I wonder to what extent these “issues” are deliberate with a view to forcing people to upgrade to S2 from S1. It will now work for me because once bitten twice shy. I will look for a good Sonos alternative. Any ideas on good alternatives from anyone who has jumped ship to resolve?

I don’t personally normally use either a Spotify or Apple Music subscription, but I seem to see on this forum that the Apple issue was mostly only on an android controller device and that was ‘fixed’ apparently shortly before Christmas by Apple (rather than Sonos).

Anyhow that aside I thought I would try adding the Spotify service to my Sonos App (albeit their free service) and it has installed and plays fine without any issues here. (Screenshots Attached).

Ken_Griffiths

And just for good measure, I managed to get a free subscription period to Apple Music - and that has also added to the Sonos App and is working well here. (screenshots attached to show that aswell).

The only issue I see with the Apple service, is I don’t have any local library uploaded via the iTunes App so that section is not populated (obviously). Everything else seems fine however.

D

Dominic Walshe

Lyricist I

Tried nearly all remedies referenced (apart from the ones I know are nuts!) and my Sonos One (Gen 2) speaker still cannot play the Made for You Apple playlists. Once upon a time it could, but those days are but a memory now! Everything else works, so I’m inclined to agree with other people who’ve posted here, it ain’t a Wi-Fi issue, it’s definitely a software problem!

Writing as an owner of a non-functioning HomePod (and the victim of an Apple Genius Bar employee who alleged an electricity surge to abdicate Apple of any responsibility in remedying the situation!), I generally like the Sonos One. However (and much like the HomePod), I’d greatly appreciate a product that actually works as described. Perhaps one day in the future my appreciation will marry reality; I’m 57 and realize it may not happen within my lifetime!

R

Rambwreck

Lyricist I

Well I suppose this thread may no longer be active but thought I would chime in with the same problem, same lack of success with the fixes proposed. The frustrating thing to me is that Sonos is not even acknowledging that there is an issue. At least say you are working on it or don’t care. Clearly this is not some unique wifi interference thing.

S

Sammers

Lyricist I

I’m having the same issues when I try to access anything from the Apple Music > My Music section. Recently switched to Apple Music from Spotify. Found this thread hoping it would be a quick fix but disappointing to see it’s a long term unresolved issue. Will cancel my subscription to Apple Music and go back to Spotify. Maybe if enough people do this Sonos and Apple might work together to eventually resolve this.

Ken_Griffiths

I’m having the same issues when I try to access anything from the Apple Music > My Music section. Recently switched to Apple Music from Spotify. Found this thread hoping it would be a quick fix but disappointing to see it’s a long term unresolved issue. Will cancel my subscription to Apple Music and go back to Spotify. Maybe if enough people do this Sonos and Apple might work together to eventually resolve this.

I would rather see Apple work on a new version of their Sonos Service instead, to include HD/UltraHD/Atmos music tracks. That’s seems to me to be the way forward to entice new customers to use their music service.

Sp1ke

Avid Contributor I

I’ve just moved from Spotify to Apple Music and spotted this thread.

Browsing to Albums and Artists is playing for me but if I try and stop the song quickly I always seem to get a message “Unable to play the requested song”

I don’t seem to be able to see all of the music through the Sonos S2 app that I can through the Apple Music app either. Not sure if this is to be expected?

And although I know this isn’t a Sonos issue I’ve also noticed that trying to shuffle Apple Music through Alexa also doesn’t work.

Steve

U

User628633

Lyricist I

sussed the problem

If you play music from your iPhone through airplay on speakers it then unblocks access through the sonos!!!!

T

tonitomX

Lyricist II

Sooo, any updates?

I upgrade my single account to AppleOne Family account. The “owner” account is still working fine, but the rest of the family can't open “My Music”… Tomorrow I will call the support, but after reading everything, I am not very confident that they can offer me a solution.

T

timroggeman

Contributor I

Same problem here. Cannot navigate in ‘my music’ via Sonos. App says ‘Your library is not available right now, please try again later’.

I’m using a new Apple Music account (Apple One Family). Tried and checked everything from the back to the front and back again: Wifi, LAN, network, software updates, iCloud settings, library settings: really EVERYTHING. Been on the phone with Sonos support for 45’ minutes. Been emailing with them. Nothing helped. No solution at all, but the internet is FULL OF COMPLAINTS about this topic. Really frustrating.

SERIOUSLY @Sonos , GET US OUT OF THIS !!

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