Apple Music "Unable to browse music"

Still it persists! But yeah, let’s rather launch NEW speakers. 

Two different sets of folks, most likely. It would be odd to have the product designers working on software….

I'm having same issue for several weeks!  So frustrating! 

ONGOING!

And the BS continues...

“After reviewing your account and details, I found that you submitted a couple of diagnostics today, after reviewing them, I found that you are using an Android controller. I'd like to let you know that this matter has been reported internally to our engineers for further verification and we are working closely with Apple engineers to fix it.

In the meantime, The only workaround is to use an Apple device (Phone or Tablet), just to add your Apple Music account, and the account authorization will work. The iOS controller should be used just to add the Apple Music service to the system. In case you don't have an iOS device in your household, but you have a friend or family member that is using one, you can borrow it and add the music service once. After that, you will not need the iOS device added to your system.

As soon as I get an update from our engineers I will definitely come back to you with an email to let you know the status of the issue, rest assured.”




 

Hi @TiJay13 

Please check the date of my post you’ve quoted - you’ll see that it was in July. As in, back in July, Apple fixed the issue that occurred in June, but the same issue has now reappeared. It is still up to Apple to fix it - we have informed them of the problem, and can only recommend that you feedback to them too - with more contacts from paying customers, they’ll increase the priority of the issue.

Hi @TiJay13 

In addition, this topic relates to being unable to browse Apple Music from within the Sonos app, not to being unable to authorise Apple Music on Android devices. Please stay on topic.

Hi @Corry P 
In addition, I am unable to browse Apple Music from within the Sonos app is the message I get after authorizing so very much on topic as far as I am concerned and find your reply condescending.
Thank you nevertheless, appreciated.

Hi @TiJay13 

If you have an issue browsing Apple Music on Sonos with an Apple device, we are not aware of this issue reoccurring - I recommend you get in touch with our technical support team to have the occurrence documented and investigated.

If you are unable to browse Apple Music because you cannot sign into it from an Android device, then we are aware of this issue but have no choice but to wait for Apple to resolve it.

I appreciate that the two issues are probably related, both relating to third-party devices trying to log into Apple Music and being denied. When it comes to tracking issues, however, we try to stay very specific. Apologies if I came across as condescending - it was not intentional, nor was it deserved.

If you haven’t tried already, I think if anything will currently help, it will be @Ken_Griffiths’ advice to install Apple Music, log in to that, then reauthorize in Sonos:

I hope this helps.