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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    129 replies

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    Ken_Griffiths
    Ken_Griffiths
    July 18, 2022

    I did not have this problem a month ago, but today I do, Unable to browse music”!

    There are a number of things mentioned here in the thread that may fix the issue, such as signing out of Apple Media Services and signing in again, assuming you’re using an iOS device - Also if you have an Android device, try the Sonos setup with that device after downloading and signing in to the AM App, it was the latter Android steps that eventually worked for me.

    BIGSeth
    Lyricist II
    July 20, 2022

    This isn’t working for me still.

     

    Logged into and out of Apple Music on Android device and reauthenticated in Sonos 20 times - no joy.

      BIGSeth
      Lyricist II
      July 20, 2022

      OK.  I was able to get this working today.

       

      What didn’t work:

      • Updating all Sonos speakers
      • Updating Sonos controller on macbook
      • Reauthorizing Apple Music account on Sonos (30 times)
      • Logging in/out of Apple Music on Android device
      • Adding/removing Apple Music on Sonos
      • Resetting router
      • Trying Sonos Apple Music test account (with Sonos support)

      What finally did work:

      • Updating Sonos from iPad
      • Reauthorizing from iPad

       

      Jjackson910
      Lyricist III
      July 20, 2022

      Reauthorized Apple account and it is working now!

        Danobegood
        Lyricist II
        July 28, 2022

        Not an Apple issue.  Lengthy troubleshooting with tech support and using Sonos 1 on Android, but it was partially corrected using a workaround.  Issue is > Add Service [Apple Music] > links to Apple Music app for authorization > completes authorization > Done > returns to Sonos app > Unable to browse library (music - I can’t remember).  Tried changing DNS on phone and router, just wouldn’t work.  Used an IOS device and worked on the first try.  Diagnostics for IOS and Android devices furnished to Sonos.  Sonos opened a case and will email me when adding via Android app should work.  Said they will likely just update the app for user base.  So Apple Music is now working in the Sonos 1 app on Android, but only after establishing the Sonos/Apple Music account setup through the Apple Music account that is registered on and activated on the IOS device.  

          Danobegood
          Lyricist II
          July 28, 2022

          This isn’t working for me still.

           

          Logged into and out of Apple Music on Android device and reauthenticated in Sonos 20 times - no joy.

          see my post below

          Danobegood
          Lyricist II
          July 28, 2022

          I did not have this problem a month ago, but today I do, Unable to browse music”!  Amazon works fine.

          see my note if you have an Android device.

          Acky
          Lyricist I
          July 29, 2022

          OK, I think I found a way to fix this.  Go into your STAR section (Recently played) and choose one of your apple playlists from there.  It played for me.  Then I went back into Music, chose Apple Music and it is all there again.  Hope it works for all of you!

          Just tried this and it worked. The playlist I selected came up unavailable, but when I went back to the main Apple Music option it kicked back into life 

            Jools86
            Contributor I
            July 31, 2022

            Hey guys, I have just raised a ticket with Sonos, this issue is happening to me a month later. Evidently Sonos know about it. Its particular to Android Devices using Apple Music. I just cancelled Apple Music. Going to move to Spotify. Cant be wasting my time with this nonsense.

             

            MichaNbg
            Trending Lyricist I
            August 16, 2022

            Evidently Sonos know about it. Its particular to Android Devices using Apple Music.

             

            Ok, after about two hours of trying to get mit Children’s Apple Music account to work on Sonos, I thought something like that… sigh. They don't need an iPhone right now, they just want to choose their own playlists and “Music” (age of “Paw Patrol” or Fireman Sam Radio Plays...) so I registered Apple Music with a children's AppleID on our family plan and tried to get it to work on the Sonos App.

             

            Is there any plan of getting this fixed?

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