Contributor I

Answered

Apple Music "Unable to browse music"

129 replies
22401 views

Hi All.

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music. I have removed and reloaded the account, reauthorised it etc to no avail. I have a family account and I did notice that my partners library was working fine which seemed odd.

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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Corry PAnswer

Sonos Staff

Hi Everyone,

We now consider this issue closed - Apple resolved it internally.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

H

hypnogogia

Contributor I

This is now resolved for me. Hope the other folks still experiencing issues have theirs resolved soon.

Corry PAnswer

Sonos Staff

Hi Everyone,

We now consider this issue closed - Apple resolved it internally.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Ken_Griffiths

Just to very quickly say I’m in touch with Apple Support over the issue mentioned, as I’m still experiencing the ‘unable to browse’ problem from two different Sonos systems, at different home locations, but with the same Apple Music account. I do think it’s possibly my Apple Music account at fault here.

I did grab a few different Sonos diagnostics along the way and have already spoke to (really helpful) Sonos Support Staff, so just posting those references here for information purposes at this stage.

Apple Support (Also helpful person called ‘Cam’) is investigating/escalating the matter at Apple and plans to get back to me when he has liaised with Apple engineers.

Apple Music with Roam setup on holiday home router:

Diagnostic Report: 1195199372

Apple Music with Roam setup on main home router:

Diagnostic Report: 1391814823

Ken_Griffiths

Okay, I’ve managed to fix the Apple Music service on my Sonos system…

There is a suggestion mentioned in this post in another thread:

It suggests to get hold of an Android mobile, or tablet, install Apple Music on that OS and re-authorise the Apple Music Service in the Sonos S2 App from that device instead of an Apple iOS device.

I was a little sceptical beforehand, but I had tried most other things (also nothing ventured, nothing gained etc.)..and ‘voila!’ the suggestion worked for me and I can now access it via the iPad/iPhone S2 App too.

So all’s well that ends well.

Diagnostic: 695804583

G

Gasman159

Lyricist I

This smells like a $ problem, Apple no doubt wanted more to make there product available to SONOS.

Ken_Griffiths

This smells like a $ problem, Apple no doubt wanted more to make there product available to SONOS.

I must say that Apple/Sonos have done a real nice job on the new music interface... I like the fact Apple have added the users iCloud library at the top of their service and that the library can be ‘starred’ and added to the ‘My Sonos’ tab in the Sonos App - just a nice way to quickly gain access a users own ‘matched’ library files.

It challenges the Plex interface on Sonos, plus I really like the new Apple Music categories, such as:

Top Picks
Made For You
New Releases
Replay Your Top Songs by Year
Our Picks
Music by Mood
Daily Top 100
Radio Shows
Stations by Genre
and others…

…this ‘by far’ is much better than their old/S1 Apple Service interface.

Now, If only Apple/Sonos will go onto support 24/48 ALAC/Atmos audio on Sonos speakers, then that will be the icing on the cake.

Airgetlam

I don’t expect Sonos had all that much to do with it, it would have been Apple using most of the features allowed in the Sonos API.

I don’t think Sonos does any particular work on each streaming companies interface in the Sonos Controller. To my knowledge, that work is done on the streaming side, the only thing that Sonos does is “approve” work, essentially it passes a QA check.

That’s my understanding, at least, and how I would set it up. To expect Sonos to work on every single interface for each streaming company seems like it could be challenging, to keep up with each company’s desires.

Bruce

controlav

Lead Maestro

I don’t expect Sonos had all that much to do with it, it would have been Apple using most of the features allowed in the Sonos API.

I don’t think Sonos does any particular work on each streaming companies interface in the Sonos Controller. To my knowledge, that work is done on the streaming side, the only thing that Sonos does is “approve” work, essentially it passes a QA check.

That’s my understanding, at least, and how I would set it up. To expect Sonos to work on every single interface for each streaming company seems like it could be challenging, to keep up with each company’s desires.

Indeed, Sonos had nothing to do with this, all the work was from Apple.

How do I know this? Because the new Apple stuff showed up in my app, and I didn’t have to change a thing for that to happen.

The SMAPI architecture is designed for exactly this reason: so that Sonos can support ~80 services without having to different write and maintain code for ~80 services. It wasn’t like this in the early days: Pandora and Rhapsody each had their own APIs and Sonos (and I!) had to code each one individually. This overhead was not scalable.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.