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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    129 replies

    DavidInterian
    Lyricist II
    June 3, 2022

    Hola Andy!

    Same  problem  here,  i have a 7 sonos system ( 4 sonos connect , 2 sonos amp, 1 sonos port) everything  was working  fine 2 days ago but  yesterday  just “Unable to browse music” from the sonos app on  the iphones and the PC.

    i all ready  try  to:
     sync  different apple accounts.

     turn  off  everything and  turn it  back on.
    Even use a diferent  internet  connection.

    the In-line funtion ( on the sonos connect)  works  fine. i am using  that  to  run my playlist  from my  tablet… to all the rooms.

      Marcusskul
      Lyricist I
      June 3, 2022

      Can we get a resolution to this issue?

        DavidInterian
        Lyricist II
        June 3, 2022

        I am going to submit the diagnostic of my system tomorrow, and try to contact support tomorrow or Monday… 

          Jjackson910
          Lyricist III
          June 3, 2022

          We have the exact same problem, one user cannot browse their Apple music on Sonos.

            camralnc
            Lyricist I
            June 3, 2022

            Ditto.   Add a tick mark next to the issue to count another sufferer….  :(

              CJK3
              Lyricist II
              June 3, 2022

              Same issue here. Neither iPad nor iPhone will let me browse Apple Music on Sonos. All other streaming services are working fine, and Apple Music is working fine outside of Sonos. I text chatted with support, and the tech really tried to figure it out, but to no avail. He ultimately wanted me to try to reconfigure my home wifi router. Not sure what purpose that would serve since all the other services are working fine. I’m still hoping for someone to figure this out and share their success story! 

                yayarod
                Trending Lyricist II
                June 3, 2022

                There has been a great change with Apple Music from within SONOS in the last days, during the last days of May 2022. At least in my SONOS app on iOS/iPadOS. Now the Apple Music section within the SONOS app looks more like the native Apple Music app. Beside the menus (Artists, Albums, Songs, etc.) that had been always available, now the SONOS app has album covers following the menus, very similar to the native Music app, with selected albums in different categories.

                  mdeven
                  Lyricist I
                  June 4, 2022

                  same issue here

                    Bg99
                    Lyricist I
                    June 4, 2022

                    Same issue (“Unable to browse music”) when I click on Apple Music service within the Sonos iOS app, started within the past couple of days. Apple Music app works fine. I can search for an artist/song/playlist in Sonos app and select it with success from the Apple Music service, but browsing is broken. I have unplugged all speakers, removed Apple Music service, uninstalled Sonos app, reconnected Apple Music service connection — nothing has fixed the browse issue. 

                      moozique
                      Lyricist I
                      June 4, 2022

                      I get “Unable to browse music” when I click on Apple Music service within the Sonos iOS app.

                      Apple Music works fine as a standalone.

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