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Patgiff
Contributor I
May 28, 2024

Apple Music starts and stops inside Sonos

  • May 28, 2024
  • 28 replies
  • 2297 views

I just upgraded from my old Sonos 1. Generation (from maybe 15 years ago?) and bought a couple of Move 2’s and a Move.  Installed the new version of Sonos and everything works EXCEPT when I try to play from Apple Music.  I have authorized Apple Music to play in Sonos.  I see the music I want to play on AM.  I select a song.  It either scrolls step by step through the entire album, playing nothing OR if I select a particular song, it seems to play for about one second and then it stops and the play button shows again.  I used Sonos with Apple Music in the past with my old system, never had this problem.  I tried removing and re-adding AM as a service, still the same useless behavior.  I have no idea how to fix this.  Spotify and Sonos Radio working fine.

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    28 replies

    Rhonny
    Prodigy III
    May 28, 2024

    I just upgraded from my old Sonos 1. Generation (from maybe 15 years ago?) and bought a couple of Move 2’s and a Move.  Installed the new version of Sonos and everything works EXCEPT when I try to play from Apple Music.  I have authorized Apple Music to play in Sonos.  I see the music I want to play on AM.  I select a song.  It either scrolls step by step through the entire album, playing nothing OR if I select a particular song, it seems to play for about one second and then it stops and the play button shows again.  I used Sonos with Apple Music in the past with my old system, never had this problem.  I tried removing and re-adding AM as a service, still the same useless behavior.  I have no idea how to fix this.  Spotify and Sonos Radio working fine.

    Apple Music tracks are now Lossless on Sonos, as of a couple of weeks ago, whereas Spotify and Sonos Radio are not. Your new Sonos Move speakers are Lossless capable and so will be seeking to play in Lossless (higher resolution). Your previous speaker(s) may have not sought out the Lossless versions like your Moves do.
     

    So it could be that your wifi cannot process the data quick enough to play these Apple Music tracks? How fast is the WiFi network your Sonos speakers are connected to…?

      PatgiffAuthor
      Contributor I
      May 28, 2024

      The  network Sonos is connected to is running at 2.4 GHZ I am not sure what else to say.

      Rhonny
      Prodigy III
      May 28, 2024

      Thanks. It will all come down to your WiFi download speed. Best way to test is to Google ‘wifi speed test’ and run a test to see what speed you are getting. I don’t know what Sonos needs to play Lossless tracks reliably, but I’d recommend your WiFi speed shows a higher download speed than 10mbps. 
       

       

        StabilityDoc
        Contributor I
        May 28, 2024

        I have the exact same issue using the Sonos Connect.  WiFi is very fast, could it be the Sonos Connect is not processing the Lossless properly?

          PatgiffAuthor
          Contributor I
          May 28, 2024

          I have the exact same issue using the Sonos Connect.  WiFi is very fast, could it be the Sonos Connect is not processing the Lossless properly?

          What is Sonos Connect?

           

            Bumper
            Bumper
            May 28, 2024

            The  network Sonos is connected to is running at 2.4 GHZ I am not sure what else to say.

            It’s more than enough bandwidth to stream lossless. 
            Im having some hiccups with the new lossless (skips and drop outs) myself. No issues with other services.  That your other services work to me shows it’s probably an issue with Sonos or Apple. 

              PatgiffAuthor
              Contributor I
              May 28, 2024

              UPDATE: I just installed the Sonos controller (current version) on my MacBook - and Spotify etc work - BUT when I try to play something from Apple Music I now have more information: “unable to play XYZ - the connection to Apple Music was lost.”

              Wonder what on earth that could mean?

               

               

                GC9000
                Enthusiast II
                May 28, 2024

                I run Apple Music to stream albums, tracks etc. with this update AM will only play about two tracks and then it stops. It can’t be stopped and started again. If I return to Sonos radio I can start streaming radio continuously but it drops three out of four speakers although the app says they’re still connected.

                Yesterday I had a page come up saying I needed to add my devices from scratch although they were still playing in the background.

                I have very fast fibre wireless capable of streaming live sport and 4k video so good enough to stream music seamlessly.

                This has to be the worst “upgrade” I’ve ever experienced bar none and Sonos should be ashamed at unleashing this to their customers. I’m sure each and every one of us has spent hours trying to get our systems back to how they were prior to this update……with very limited success in my case.

                Meantime they bombard me with emails trying to sell me kit that I’ve always been wanting ffs! All I want is my music back again!

                Are they taking note?

                  Bumper
                  Bumper
                  May 28, 2024

                  I run Apple Music to stream albums, tracks etc. with this update AM will only play about two tracks and then it stops. It can’t be stopped and started again. If I return to Sonos radio I can start streaming radio continuously but it drops three out of four speakers although the app says they’re still connected.

                  Yesterday I had a page come up saying I needed to add my devices from scratch although they were still playing in the background.

                  I have to very fast fibre wireless capable of streaming live sport and 4k video so good enough to stream music 

                  Yeah this is pretty similar to my experience as well. Getting random drop outs skips and stops playing. Prior to the lossless update/recent firmware update it worked reliably. Some have commented that it could be my network and fair enough, but I’ve rebooted everything a few times (already have assigned ips to the devices) and still get the issues. 

                    GC9000
                    Enthusiast II
                    May 28, 2024

                    I run Apple Music to stream albums, tracks etc. with this update AM will only play about two tracks and then it stops. It can’t be stopped and started again. If I return to Sonos radio I can start streaming radio continuously but it drops three out of four speakers although the app says they’re still connected.

                    Yesterday I had a page come up saying I needed to add my devices from scratch although they were still playing in the background.

                    I have to very fast fibre wireless capable of streaming live sport and 4k video so good enough to stream music 

                    Yeah this is pretty similar to my experience as well. Getting random drop outs skips and stops playing. Prior to the lossless update/recent firmware update it worked reliably. Some have commented that it could be my network and fair enough, but I’ve rebooted everything a few times (already have assigned ips to the devices) and still get the issues. 

                    I don’t think it’s my internet causing the issues as it’s always worked until the app update

                     

                     

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