Contributor I

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Apple Music service disappeared over night

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Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed.

If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn.

What is going on? Internet is working fine.

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ColinvZAnswer

Trending Lyricist II

I managed to resolve the issue.

I previously removed and added back one of my Sonos speakers but this did not help. Reinstalling the iOS app and signing in again also did not help.

I had to switch off all my Sonos devices on my network (quite an issue as the power switches are not all easily accessible), waited a minute, and then switched them back on again. I can now access my music services again.

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Ela

Lyricist III

Same problem here!

we are using our Beam as an alarm clock too, playing music from Apple Music to wake up. Today just. Default alarm sound was played.

i looked in the app - I was logged out, why? After login I saw no titles or playlists or last played - all gray and a label like „not available, tap to remove“. What?!

in the settings I looked if I had to add Apple Music again - but it wasn’t listed. Just last.fm and tuneIn - where is the long list of services? Where is AppleMusic? Help!?

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Spurtboy

Lyricist II

Mine was the same but they've all just appeared again.

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Ela

Lyricist III

Which version of the app do you have? I see that it updated to 15.8.1 today. Maybe there’s a problem with that update?

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SamC15

Lyricist III

15.8 - Doesn’t appear linked to the upgrade.

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ColinvZ

Trending Lyricist II

I am also experiencing this. The issue is also being reported on Downdetector (https://downdetector.com/status/sonos/).

I am speaking to Sonos support but they seem to be unaware of an issue. In which country or region are you located?

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Ela

Lyricist III

I am in Germany

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Flox42

Lyricist I

Same here in Denmark. My Apple Music disappeared from the app, and I had no way to add it back.

Then I power-cycled my Sonos One, and after it rebooted I went back to the app and everything reappeared as it was before!

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C

ColinvZAnswer

Trending Lyricist II

I managed to resolve the issue.

I previously removed and added back one of my Sonos speakers but this did not help. Reinstalling the iOS app and signing in again also did not help.

I had to switch off all my Sonos devices on my network (quite an issue as the power switches are not all easily accessible), waited a minute, and then switched them back on again. I can now access my music services again.

Translate