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rasmusb
Contributor I
Sep 21, 2023 4:38 AM UTC
Answered

Apple Music service disappeared over night

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed.

 

If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn.

 

What is going on? Internet is working fine.

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    ColinvZAnswer
    Trending Lyricist II
    Sep 21, 2023 6:57 AM UTC

    I managed to resolve the issue.

    I previously removed and added back one of my Sonos speakers but this did not help. Reinstalling the iOS app and signing in again also did not help.

    I had to switch off all my Sonos devices on my network (quite an issue as the power switches are not all easily accessible), waited a minute, and then switched them back on again. I can now access my music services again.

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    Spurtboy
    Lyricist II
    Sep 21, 2023 7:54 AM UTC

    Which version of the app do you have? I see that it updated to 15.8.1 today. Maybe there’s a problem with that update?

    15.8.1. I rebooted my iPhone and initially the services were still unavailable but after 2-3 minutes they reappeared. 🤷‍♂️

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    Jamie A
    Jamie A
    Sonos Staff
    Sep 21, 2023 8:02 AM UTC

    Hi @rasmusb et al,

    Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

    For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

    • Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
    • Rebooting any device within your Sonos system
    • Uninstalling and Re-installing the Sonos app

    If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

    I hope this information helps!

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      Juanza
      Contributor I
      Sep 21, 2023 10:53 AM UTC

      The same, here in Spain.

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      SleepySven
      Lyricist I
      Sep 21, 2023 8:14 PM UTC

      Same in Belgium

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