Apple Music Radios stop playing

Are you referring to this Apple radio station, if you can confirm, I will start it playing here and let you know in an hour, or so, if it stops playing on my setup.

Meanwhile it will also be helpful to know a little more about your local network setup…

• Make/model of router, or WiFi mesh based system - If using the latter, are you running the Hubs in router mode, or bridged to the existing main router?
• Wifi and SonosNet channels in use - If they are fixed or auto-selected?
• The channel-width in use by your routers 2.4Ghz WiFi band (20Mhz or 40Mhz)
• Are you running all on your WiFi or SonosNet signal - how close is the wired device to your router?
• What’s near to your speakers that might interfere with their connection?
• If using WiFi access points or extenders (details of their configuration)?
• Network switches on the local network (if managed or unmanaged)?
• Any other information you think may assist, such as Zigbee channels in use etc. baby monitors, dect phones. ISP download/upload speeds etc.

Hi,

no, the one you shared is only playlist (endless playlist). The one I’m talking about is a live radio station called Apple Music Hits.

Sometimes it stops playing few seconds after I start it, sometimes, after several minutes or an hour.

Answers to your questions:

• Make/model of router, or WiFi mesh based system - UniFi Dream Machine Pro, with UniFi AP
• Wifi and SonosNet channels in use - If they are fixed or auto-selected? - tried everything - WiFi - SonosNet (all channels)
• The channel-width in use by your routers 2.4Ghz WiFi band (20Mhz or 40Mhz) - 20 MHz
• Are you running all on your WiFi or SonosNet signal - how close is the wired device to your router? - as mentioned before, tried both WiFi and SonosNet. When on WiFi, the speakers are 1-6 m far from the AP
• What’s near to your speakers that might interfere with their connection? - there is nothing interfering the signal. Except Arc, which is bellow the TV, all other speakers are far from another electronic devices
• If using WiFi access points or extenders (details of their configuration)? - WPA2...don’t know exactly, what would you need to know
• Network switches on the local network (if managed or unmanaged)? - Switches are managed, local network
• Any other information you think may assist, such as Zigbee channels in use etc. baby monitors, dect phones. ISP download/upload speeds etc. - no Zigbee, sometimes baby monitor, but not during the day, only night. Speed 100/100, ping 3-9 ms

I’m 100% sure that the problem is not related to my network or the positions of the AP or speakers. I have Sonos speakers for several year, play only Apple Music, most of the time the radio station Apple Music Hits and I have never had a single problem with that. The problem occurred after I updated Sonos to 15.2. I haven’t changed anything in my house, in the Network setting or anything else. I only updated the Sonos system, so it must be related to that.

Thanks a lot! I really appreciate that.

@jakudo, 

I started the HITS station playback at 17.35hours and it stopped playing at 17.58 hours - so it’s probably something to do with that particular station, that’s my guess, at least …or we’re just both unlucky. 

Here’s a diagnostic report: 1898221719 FWIW.

I’ll just add that my speakers did not disappear, as mentioned in the initial report from @jakudo - it simply appears the station live stream just suddenly stopped for whatever reason, but it is just a first initial attempt at playing the station and so will need to give it further attempts on speakers positioned at other locations here in the Home and will report back.

Good to know that I’m not the only one. I’ve send several reports to Sonos Support and spent dozens of minutes with them on call, however, the weren’t able to find the solution. To be honest, they tried to blame everything else (my wifi, positions of the speakers etc) but not Sonos itself (or perhaps Sonos and Apple connection).

When I said that the speaker disappeared, I meant that it disappeared only for a second or so. I saw that on Sonos app on my iMac. When that happened I had to choose the radio station again. I try to record that and post it.

Thanks for trying that! 

The next play of the HITS station was started at 18.44hrs and it suddenly stopped playing at 19.17hrs on a completely different speaker - diagnostic: 466941547

So if others see/encounter this issue, then perhaps it’s the actual Station.

I hope the above assists at least.

thanks for testing. I’ve also tested it on different speakers. Always the same result. I will send the diagnostic files to the Sonos Support, perhaps, it helps them to figure out what went wrong.

Thanks!