Apple Music Playlists: We've Run Into a Problem

Just having the same issue. Can’t add my personal music to Sonos list.

Just adding that I’m facing the same issue. I noticed the issue started a week ago. I can play playlists made by Apple Music but I cannot play playlists I created in Apple Music. I can see my playlist (with kinda outdated picture, since I changed it) but when I press it I’m greeted with “we run into issues, try again” message.

owner of Sonos Arc + Gen 3 Sub

it was literally working fine a week ago.

I have a LOT invested in a LOT of Sonos products at this point, mainly for the convenience WHEN it works, which seems to be less and less over time/updates. The Apple Music issue is a pretty significant issue and inconvenience. The solution always seems to be reboot speakers and router, or factory reset and re-add the units back into the system. One of the things that really gripes me about Sonos is as far as they seem to be concerned, it’s NEVER their problem or fault. They always default to it’s the user’s network that’s the problem, or the service’s issue but never; never is the problem Sonos’ to deal with.
And that seems to be the end of where they’re willing to go; no further.

It’s becoming so frustrating that I’ve considered ditching their brand altogether, getting rid of all my Sonos products, as well as recommending all who ask me (there are many) to stay away from this brand.

I have an IT/computer background spanning 40 years and have a clue. I also have an enterprise level network at home. It’s not the network…

That said, and to be fair… In this case Apple Music (which they are… particular to work with) may have some responsibility in this issue/fix honestly but at the end of the day, it’s Sonos’ responsibility to stay on top of changes in client services’ APIs. Especially in cases like Apple, where changes are published/shared with customers of their API well ahead of time so that they can be addressed by the OEM to avoid end user issues. Seems like Sonos ignored some notices lately, as this issue is bigger than a single or small group of users. It seems they (Sonos) could at least notify their customers “hey we’ve found an issue and are working to get it sorted” but it seems their default response is always arrogantly “not our problem… reboot your router.”

Very frustrating.

The playlist is playing fine too, see…

…and here is another playlist, created seconds ago, called chuckhawk and Majordomo (see below) and that has immediately fed itself through to the Sonos App too and no issues playing that Playlist either. 

So it does make me wonder if this matter is an Apple user-account issue in this instance. My son in law uses Apple too and he has lots of playlists that he uses via the Sonos App and no issues reported there either.

Interesting @Ken_Griffiths.
First off, I’m digging the Glenn Miller! Nice! (I took my high school GF to a Glenn Miller Orch. show when we were still teens - in the early 80s, where we were the youngest people in the venue and I think we also had the most fun. LOL Been a fan of Dorsey, Miller and other big bands since before my teen years!)

Anyway, I have reauthorized my Apple Music account, etc. to test but no avail - in the desktop Sonos clients. That said, now that I’m in this thread, what HAS now begun to work is new Apple Music playlists showing up in the iOS (iPhone) version of the Sonos client. When I saw your response, I did the same as you - created a new playlist to experiment with and… it works; at least on my phone. Maybe the change will propagate later to the other clients(?). I suppose it just needed you to post a response! :-)

Thanks for jumping in so quickly and taking the time to add nicely detailed responses!!!

Cheers!

All that said… I work for Apple (not in the Apple Music project though) and know that they alert their vertical customers when changes are coming that could affect APIs and integration, etc.

I have a hard time believing that any updates (such as the library & XML updates mentioned by your earlier post - which XML was designed as a self descriptive markup ‘language’ to avoid these kinds of situations) weren’t communicated to clients like Sonos early enough for them to accommodate them in their corresponding systems. (Check the spam folder, Sonos? LOL JK)

Seriously though, I get that this may not be strictly a Sonos issue.

Again, thanks for your responses!!

C

First of all thank for the detailed response @Ken_Griffiths. Much appreciated. The issue with me is that I get the error the moment I enter the playlist menu. So creating new playlist doesn’t solve the issue as I cannot see them. The same thing happens with the “recently added” category. Everything else under Apple Music in Sonos app works just fine(albums, songs)

I’ve also re-authorized Apple Music service. Restarted router and turn the Sonos devices on and off. Also I doubt this is an account issue as I can play everything from Apple Music except custom made lists. 

@Majordomo,

In that case it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter. 

I wonder if a different DNS on the router might make any difference and perhaps solve this issue too, but see what the Support Staff can discover first.