Apple Music Playlists: We've Run Into a Problem

This might be a situation where you need input from Sonos support. Generate a Diagnostics report and contact Sonos. The report may have more detail on the problem. 

And in the meantime, try a reboot of your router. It sounds like the speakers are having trouble reaching the Apple servers, or at least certain portions of them. 

I’ve rebooted router and reinstalled all speakers. no luck.

I went through Sonos support and the diagnostics report showed no issue. Sonos claims the issue is with Apple Music.

I went through Apple Music support and they see no problem on their end.

It’s very frustrating. The Sonos app for Windows shows the same error.

I am having the SAME issues since just prior to Thanksgiving.   I have rebooted router, i have unplugged my amps and let them all reconnect.  This has not fixed the problem.  I have no issues with amazon music, pandora, sirius xm - all load perfectly fine but Apple Music Playlist will not load.   Hoping there is an app update SOON to fix this.    I love SONOS but this is beyond frustrating. 

I do not have a solution, nor did I encounter this issue.

Just chipping in to share the fact that I do not use the Sonos app for playing Apple Music, as it does not support Smart Playlists, which I use a lot…

So I use Airplay. Either manually via my Apple devices or via Siri. As I have added my Sonos speakers to Apple Home, I am able to say: Hey Siri, shuffle the playlist “My Five Stars” on Sonos (the name I gave the speakers in the Apple Home app).

Sorry to hear your troubles but I’m happy to not be alone! maybe increases our chances of Sonos fixing this.

I’ve been through three tiers of Apple Support this week. I talked to a senior tech guy who spent hours on the phone with me trying to diagnose it, and he is convinced the issue is with Sonos. While this is the first time he’s seen this issue, he says every time an issue like this pops up it’s on Sonos end not Apples.

The bottom line from Apple is that if the problematic feature works in Apple Music app on the same device as the Sonos app, it should work in Sonos. If it doesn’t work, the issue is with Sonos. They explained the way Sonos works with Apple Music is through the Apple Music app itself. And this is cooraborated because you can’t add Apple Music Services through say, Windows desktop or Mac OS. It must be a device with the Apple Music App.

Now Apple recently released Apple Music app for Windows (and I’m sure they’ve had it for a while on MacOS), so Sonos should probably update things to support Apple Music through Windows soon, but that’s another story.

The problem with Sonos is that the support people remoted into my device and logged into their test Apple Music account and it all worked. Then we logged back into my account and the error returned, so from Sonos support view point the issue is still with Apple.

I don't know what to do next.

I HIGHLY regret investing in Sonos Five it’s huge and doesn’t even have bluetooth! I could just connect through bluetooth as a backup but now I can’t even do that!

Having tried muzconvtool with ease and great success, I can say that it is the solution for your seamless music transfer worries.  With muzconvtool, I was able to transfer playlists, albums and other components across different platforms like Spotify, Apple Music, Amazon Music and Youtube Music, no sweat.  I suggest that you give muzconvtool a try and see for yourself how good it is.

I have the same problem, and it sucks!  I don’t have any advice to offer, just wanted to add myself to the list of frustrated users. Maybe it will get more attention from Sonos. 

Have had the same issue for over a week.  Apple playlist just disappeared from Sonos.  I can still play albums and songs via Apple so its not a login issue.  Nonetheless, my apple music playlists don't show in Sonos and  I get the same error everybody else is seeing, which finishes with "try again". This issue applys to all 4 users in my household on the system. I performed the standard process, reset system, reinstalled, re-initiated, etc.  All failed to fix the issue.

I highly doubt that this is an Apple issue, if it was they would have fixed it already.

You have one job, connect music via your app to your proprietary speakers via wifi. 

Do better.

Isn’t this due to the recent changes in Apple’s .xml file export? - I think they’ve changed the name of the library text file. So now you know that, perhaps you can fix it. Just to also add its Apple developers that will need to fix this, as it’s a Sonos published API used by all the various music services.

Also Apple needs to fix the new ‘Favourite’ playlist on their Sonos Service too, which they launched in iOS 17.1.