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petros429
Contributor I
December 3, 2019
Answered

Apple Music Playlist - Not showing new playlists

Hi

I am having an issue where any new Apple playlist I create does not show up in the Sonos Controller. The odd thing is that if I delete a playlist, it removes itself from the list. It is only creating new ones that seem to not appear in the Sonos app.

I have gone through the recommendations on this site that others have seemed to have tried but none of those checks worked.

I have the following

  1. Iphone 11 Pro running IOS 13.2.3
  2. Latest Sonos Controller App on Iphone
  3. Rebooted all Sonos Speakers (Just In case)
  4. Restarted Iphone
  5. Turned Apple Music Sync off and then back on (numerous times)
  6. Checked and reset preferences in ITunes on my Win10 Laptop

 

Thanks in advance

Pete

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    petros429Answer
    Contributor I
    December 4, 2019

    Hi,

    Yes, I’m seeing the same. I have an open support case with Sonos who are troubleshooting at the moment.

     

    So I have this corrected now. Sonos support had me reboot my PFSense firewall and it cleared what ever may have been holding up my phone from sync to the cloud. We realized this was an issue when I took my phone off the local network and the phone sync fine over LTE. Once we rebooted the firewall all worked fine.  They are assuming that with the latest updates to iOS there may have been something stuck within the firewall cache. 
     

    Pete

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    Airgetlam
    Airgetlam
    December 23, 2019

    Marc,

    It’s not clear what instructions you’re looking for. If you’re looking to play music that is stored on an iOS device, Apple has made a change to iOS that breaks the ability for Sonos to play "from this device". May I suggest that you read the main thread on this, particularly the first post, which offers, and discusses many options, ranging from free to not? That’s probably where you’d find instructions on how to do what you want.

    If you’re looking for instructions for something else, have you looked through the FAQs that Sonos has posted? They cover almost every issue out there.

    Bruce
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