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petros429
Contributor I
December 3, 2019
Answered

Apple Music Playlist - Not showing new playlists

Hi

I am having an issue where any new Apple playlist I create does not show up in the Sonos Controller. The odd thing is that if I delete a playlist, it removes itself from the list. It is only creating new ones that seem to not appear in the Sonos app.

I have gone through the recommendations on this site that others have seemed to have tried but none of those checks worked.

I have the following

  1. Iphone 11 Pro running IOS 13.2.3
  2. Latest Sonos Controller App on Iphone
  3. Rebooted all Sonos Speakers (Just In case)
  4. Restarted Iphone
  5. Turned Apple Music Sync off and then back on (numerous times)
  6. Checked and reset preferences in ITunes on my Win10 Laptop

 

Thanks in advance

Pete

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    petros429Answer
    Contributor I
    December 4, 2019

    Hi,

    Yes, I’m seeing the same. I have an open support case with Sonos who are troubleshooting at the moment.

     

    So I have this corrected now. Sonos support had me reboot my PFSense firewall and it cleared what ever may have been holding up my phone from sync to the cloud. We realized this was an issue when I took my phone off the local network and the phone sync fine over LTE. Once we rebooted the firewall all worked fine.  They are assuming that with the latest updates to iOS there may have been something stuck within the firewall cache. 
     

    Pete

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    11 replies

    Airgetlam
    Airgetlam
    December 3, 2019

    The Sonos system can’t read files from your iPhone. They need to be either stored in the cloud, like on Apple Music, or on a computer, such as a Mac or PC. 

    Bruce
    DazW
    Lyricist I
    December 3, 2019

    Hi,

    Yes, I’m seeing the same. I have an open support case with Sonos who are troubleshooting at the moment.

     

    petros429Author
    Contributor I
    December 3, 2019

    The Sonos system can’t read files from your iPhone. They need to be either stored in the cloud, like on Apple Music, or on a computer, such as a Mac or PC. 

    Correct.  For some reason the controller isn’t reading my playlists that are in the cloud correctly.  Sorry if I didn’t make that clear. 
     

    Pete

    petros429Author
    Contributor I
    December 3, 2019

    Hi,

    Yes, I’m seeing the same. I have an open support case with Sonos who are troubleshooting at the moment.

     

    Ok.  That actually makes me feel better. Do you mind putting a response here with their findings? I think I will open a case as well then.  Maybe it will help with the troubleshooting. 
     

    Pete 

    Roz Tipsy
    Lyricist I
    December 3, 2019

    Hi 

    The Sonos system can’t read files from your iPhone. They need to be either stored in the cloud, like on Apple Music, or on a computer, such as a Mac or PC. 

     

    Was this always the case ? My old I phone 5s could use the sonos controller to play my i tunes playlist, my i phone 11 cannot.

     

    Without griping too much cant understand the problem with using a simple default jack plug when desperate ???? why have Sonos over-complicated this ?

     

    Big L

    Airgetlam
    Airgetlam
    December 3, 2019

    Because Apple made a change to iOS so that people like a Sonos, and other companies, can no longer use the iOS device as an NAS, which is how that process worked. 

    Your old iPhone probably couldn’t be updated to the version of iOS where Apple blocked the service. 

    Using the headphone jack on the iPhone still works fine, as does using AirPlay 2 if you have a Sonos device that can receive it, and storing your music on a hard drive, either on a desktop or NAS still works fine. 

    Bruce
      Roz Tipsy
      Lyricist I
      December 3, 2019

      Thanks Bruce 

       

      I don’t know if my Sonos play bar has air play I have never used it. How do I fix this and go back to the way things were ? Or can I not do that ?

       

      what about Apple Music services ? Can that see my plays lists ? 

      petros429AuthorAnswer
      Contributor I
      December 4, 2019

      Hi,

      Yes, I’m seeing the same. I have an open support case with Sonos who are troubleshooting at the moment.

       

      So I have this corrected now. Sonos support had me reboot my PFSense firewall and it cleared what ever may have been holding up my phone from sync to the cloud. We realized this was an issue when I took my phone off the local network and the phone sync fine over LTE. Once we rebooted the firewall all worked fine.  They are assuming that with the latest updates to iOS there may have been something stuck within the firewall cache. 
       

      Pete

      Airgetlam
      Airgetlam
      December 4, 2019

      Thanks Bruce 

       

      I don’t know if my Sonos play bar has air play I have never used it. How do I fix this and go back to the way things were ? Or can I not do that ?

       

      what about Apple Music services ? Can that see my plays lists ? 

      No, the PLAYBAR does not have the CPU or memory to be an AirPlay 2 receiver. You could, however, group it with a Sonos speaker that has that capability. 
       

      Apple Music services from the “cloud” continue to work as they always have. 

      Bruce
      Fujifern
      Lyricist I
      December 22, 2019

      All, thank you for the great convo. but could some1 write the steps to fix this. The fact that I can play playlists on my comp but wont update on my phon e is driving me crazy. Thank you.

       

      Marc

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