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Contributor II
Jan 18, 2026 12:30 PM UTC
Question

Apple music not transferring into sonos.

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

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23 replies

Trending Lyricist I
Jan 27, 2026 4:33 PM UTC

Hi ​@PFTTFP , yes as per my post, I had to re add and then delete the songs / albums that I'd deleted while the fault was there.  Fortunately only about 6 albums but a PITA nevertheless. 

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Trending Lyricist I
Feb 20, 2026 2:33 PM UTC

The problem has returned after updating to latest Sonos software update.

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PFTTFPAuthor
Contributor II
Feb 20, 2026 3:35 PM UTC

The transfers are now working again. However the grey shadowing is still present. I can’t delete them from my Sonos recently added screen but the are deleted in Apple Music. 
is there a way to refresh the recently added screen in Sonos?

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