Apple music not transferring into sonos.

I am convinced that the problem is with Apple Music because Sonos is not the only application not receiving Music updates to playlists. My MusConv application (used to transfer playlists from one music service to another (e.g., Apple Music to Sonos, Spotify, Amazon Music, etc,) does not receive updated Apple Music playlists.

On January 20, 2026 I spent nearly an hour with Sonos Support discussing this very issue, Apple Music Playlists that I create, albums and songs that I add (streaming) (since January 9, 2026) were not transferring into SONOS. Initially spoke to a person at Level 1 support who had me try everything that we all have seen on previous posts with this problem, reauthorize Apple Music, reboot system, add another album, add a test playlist and so on. Since he could not figure out a solution I was transferred to Level 2 support. Level 2 support asked similar questions and want me to go through the same trouble shooting steps. I did this until he wanted a screenshot of me adding a new album. I drew the line there, explained that I had been on the call for nearly an hour. He told me he would try to transfer me to engineering. After hearing my frustration he apologize and said that he would call me back. Fifteen minutes later he did call back and told me that engineering knows of the problem and they do not have and estimated time to a fix. After an hour SONOS finally tells me that they know of the problem? Why did I have to go through this support nightmare? SONOS as a company is really lacking. There is your update as of January 20, 2026.

Isn’t the real question is if Apple is actually sending the data to Sonos (and others, as ​@whgwood suggests)? Sonos wouldn’t be able to display data that Apple wasn’t sending to them, I’d think. Sonos Engineering, Support,  and Customer Service might be aware of the issue, but they can’t control whether or not the Apple servers are sending your controller the data. And I would think they’re unlikely to throw Apple under the bus, finger pointing doesn’t win most cooperative situations. 

Hi, I too called up Sonos support on this one as requested after being on a web chat. I just wanted to add further weight to the issue and hope it get fixed soon. They confirmed that they would be in contact with Apple. 

This is almost always an Apple Music cloud sync issue — Sonos only mirrors what Apple’s servers expose, not your local library. Try toggling Sync Library off/on in Apple Music and give it some time to rebuild.

The grey “ghost” tracks mean Apple’s API still reports them even though the files are gone, so Sonos can’t resolve them.

The library is correct in Apple Music across all devices (including recently added). This sync function only syncs from the centrally held Apple Music library to that device you are enabling / disabling sync for. Turning off and on sync has no effect on what Sonos sees. This is a problem with the comms between Apple and other third party services including Sonos.

Just an update. As of 3:00PM Central  on 1/23/26 it appears that a playlist I created and the albums that I added are not transferring from Apple Music to Sonos. I am not sure what happened or what was fixed but it does appear to be working. Thank you Sonos.

I suspect you need to thank Apple. To my knowledge, there has been no change to the Sonos firmware running on the speakers, nor an update to the Sonos controller. 

Yes glad to see this working again from last night. Had to go through the process of adding and removing again the albums I’d previously removed from AM to clear the entries that were left over with no album art.

I agree that transfers are now working again. However the grey shadowing is still present?