Skip to main content
Contributor II
Jan 18, 2026 12:30 PM UTC
Question

Apple music not transferring into sonos.

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

23 replies

Contributor I
Jan 18, 2026 12:46 PM UTC

Ditto - I’m glad it’s not just my system suffering from this issue.

Translate
AjTrek1
Jan 18, 2026 1:19 PM UTC

​@PFTTFP  ​@GeraintEd 

Not really understanding your issue as a few more details would be helpful.

What device are you using?

Are both the Sonos app and your device up to date?

Are you searching Apple Music via its app or through the Sonos App?

What do you mean when you say you deleted both accounts? 

Have you tried stopping the Sonos app and restarting it?

Can you post a picture of what you are seeing?

Translate
Together Everyone Achieves More = T.E.A.M.
Contributor I
Jan 18, 2026 1:39 PM UTC

In the Sonos app (and Ive tried this on all my devices e.g. iPad, MacBook and iPhone) I select Apple Music - Library - Recently Added - and in this list, music that I’ve added two days ago do not appear in the list.

This list in the image was taken today (January 18th) but the items on the list are over 2 days old. Tracks and albums I’ve added since to Apple Music library do not appear.

 

 

Translate
PFTTFPAuthor
Contributor II
Jan 18, 2026 2:11 PM UTC

It seems I am not alone on this issue!

I am searching music via the Apple app. 
I have the problem on my ipad but my iPhone and my wife’s ipad have exactly the same problem so I think it’s not hardware problems?

 I deleted Apple Music and Sonos and reinstalled both and that didn’t work. 
my system software is up to date. 

This is what I see after deleting music in Apple app. 
 

I have deleted these in Apple but still show like this in Sonos. No new music transfers. 

 

Translate
AjTrek1
Jan 18, 2026 3:07 PM UTC

If you guys do a community search for “Recently Added” and/or “Recently Played” you’ll find the issue has been broached before. The answer from a moderator was to log a case with Tech Support. It seems the issue was handled with Apple but may be back again. Bottomline the issue seemingly lies with Apple.

Translate
Together Everyone Achieves More = T.E.A.M.
Lyricist I
Jan 20, 2026 8:18 AM UTC

Same issue. New added albums in my Mediathek needs a week to show up. Deviation is to mark a song as favorite. This appears under favorites playlist in about an hour. But not reliable. 

Translate
PFTTFPAuthor
Contributor II
Jan 20, 2026 9:49 AM UTC

Thank you for all the comments, it appears to be a common problem.  I would like to see a comment from Apple, their customer service does not seem to recognise this issue. 

Translate
Yuliza
Contributor I
Jan 20, 2026 10:15 AM UTC

To solve this issue you should follow these steps:
-  First of all, opeen the Sonos app and then you have to completely remove the Apple Music
-  Then You should reboot Sonos speaker
-  Make sure to add Apple Music back after around 10 to 15 minutes.
-  Then you Favorites or playlits as a workaround.
-  In the final step, You have to tick mark any track as Favorite in Apple Music.
 

Translate
it's ME
Airgetlam
Jan 20, 2026 10:18 AM UTC

There is no representation of Apple in the Sonos forums. If you want a comment from Apple, you’ll need to visit Apple forums. 

Translate
Bruce
Lyricist I
Jan 20, 2026 7:10 PM UTC

To solve this issue you should follow these steps:
-  First of all, opeen the Sonos app and then you have to completely remove the Apple Music
-  Then You should reboot Sonos speaker
-  Make sure to add Apple Music back after around 10 to 15 minutes.
-  Then you Favorites or playlits as a workaround.
-  In the final step, You have to tick mark any track as Favorite in Apple Music.
 

Still not working.

Translate