Contributor I

Answered

Apple Music curated playlists not showing up in search results

51 replies
3458 views

Hi All,

This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned.

For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results.

Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution.

Cheers,

Duddsy

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jeff SAnswer

Retired Sonos Staff

Hi everyone,

This issue should be resolved once more. Please test it out and submit a diagnostic report if any issues remain.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

MrKettle

Contributor I

Seems like there are quite a few people, myself included experiencing this.

No solution just yet but what I can tell you is that if you sear for “Apple Music” in playlists then loads of them appear albeit in a random order and can be played. This suggests that it is not a problem with Apple but rather with Sonos.

Still waiting on a solution though.

M

marino3451

Contributor I

i am having the EXACT same issue.. ive always listened to the "Essentials" by plenty of artists through Sonos using Apple Music and never had an issue.. this just began happening in the last few days for me, i have a ticket open with them but no solution found.. i tried uninstalling Sonos as well as removing Apple Music from Sonos but neither have fixed the problem

Jeff S

Retired Sonos Staff

Hey folks, we’re currently investigating an issue affecting curated playlists in Apple Music on Sonos. I’ll update this thread when things have been resolved, but in the meantime you can add the curated playlist to “My Music” in the Apple Music app, and you should be able to find it in Sonos under My Music > Playlists > Apple Playlists.

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

beersushi

Lyricist III

Yep +1 for this issue, started happening out of the blue on both my and wife’s iphone. Tried re-authorizing Apple Music account but no difference.

Our current work-around is to airplay from the Apple Music app :/

B

bill12345

Lyricist I

Hi Jeff. Any update on this issue yet? Thanks.

J

jthorbjorn

Lyricist I

Hi Jeff. Any news?…

Jeff S

Retired Sonos Staff

Hi everyone, thanks for your patience. We’re still looking into this issue, I don’t have a timeline to share for when it will be resolved. I’ll be sure to update the thread when things are back up.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

Chris Martins

Contributor I

+1 would love to be able to access new playlists freely without having to go through the extra step of adding to my library in apple music (whose desktop app is, frankly, the worst thing on my computer).

Jeff S

Retired Sonos Staff

Hi everyone, this issue should now be resolved. Please test it out and if any issues remain, submit a diagnostic report and reply here with the number.

Help others find useful content by clicking the like button and selecting the best answer to your question.