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m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

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    74 replies

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    Paul A
    Paul A
    Retired Sonos Staff
    July 22, 2020

    Hi @peterthewolf.

    Welcome to the Sonos community and thanks for reaching out to us.

    I have already shared this thread with our engineering team. Please subscribe to this thread so that you will be notified once the issue has been resolved. The engineering team is still working on this issue.

    Please let me know if you still have further questions or concerns. We are always here to help.

    Thanks,

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    Simon M
    Lyricist I
    July 27, 2020

    Is there an update on the thread please? I have exactly the same problem described perfectly by m1maj above. In case it helps, when using the windows S2 app, if I scroll to the bottom of the (much shortened) Albums list, it crashes every time. 

    Paul A
    Paul A
    Retired Sonos Staff
    July 28, 2020

    Hi @Simon M.

    Welcome to the Sonos community and thanks for reaching out.

    Just to set your expectation, I would suggest subscribing to this thread and our announcement topic for any feature releases, bug fixes, and updates. This thread will be updated once the feature request has been addressed and the same information would be posted on our announcement topic.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

     

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    Stuffu
    Trending Lyricist I
    July 28, 2020

    Same here, also removed Apple Music account and reauthorized but same thing. I really wish this isfixed, thanks.

    m1majAuthor
    Contributor II
    July 30, 2020

    Just to set your expectation, I would suggest subscribing to this thread and our announcement topic for any feature releases, bug fixes, and updates. This thread will be updated once the feature request has been addressed and the same information would be posted on our announcement topic.

     

     

    With respect, I don’t think it is reasonable to describe this as a “feature request”. It’s a bug. It used to work, and now it doesn’t. The current behaviour is self evidently wrong. It’s a bug which affects the core functionality of the product. It shouldn’t take this long to fix it.

      controlav
      controlav
      Lead Maestro
      July 30, 2020

       

      With respect, I don’t think it is reasonable to describe this as a “feature request”. It’s a bug. It used to work, and now it doesn’t. The current behaviour is self evidently wrong. It’s a bug which affects the core functionality of the product. It shouldn’t take this long to fix it.

      You must be new around here? Apple really don’t give a rip about proper Sonos support, they just keep their SMAPI service running and are seldom responsive to any requests to fix things. Spotify are the same. but the smaller music service companies do seem to care a lot more, and even have folks on these forums helping people on occasion.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Paul A
        Paul A
        Retired Sonos Staff
        July 30, 2020

        Hi @m1maj. 

        Thanks for the feedback and immediate response.

        This is an ongoing bug issue that was already reported to our engineering team. As per my statement being a feature request concern, just to set everything clear, reporting to our engineering team includes bug issues, feature requests, and bugs on a recent update. This topic is a known issue that has been forwarded to our engineering team for investigation. his thread will be updated once the bug issue has been addressed and the same information would be posted on our announcement topic. 

        Thanks for calling it out.

        Please let subscribe to this thread for updates. We are always here to help out.

        Thanks.

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        m1majAuthor
        Contributor II
        July 30, 2020

        You must be new around here? Apple really don’t give a rip about proper Sonos support, they just keep their SMAPI service running and are seldom responsive to any requests to fix things.

         

        If it’s known to be an Apple bug, fair enough. I think this is the first time anybody has suggested that.

        I can certainly see how missing albums from the list could be an Apple problem. It’s a bit harder to see how the mis-sorting into alphabetic sections could be Apple’s fault, as I’d expect that to be a presentation issue handled by the Sonos code.

        Paul A
        Paul A
        Retired Sonos Staff
        July 30, 2020

        Hi @m1maj.

        Thanks for the feedback and immediate response.

        We do not have any updates on the progress of the investigation but rest assured that everything is being taken care of. This investigation is not solely focused on Sonos alone but also involves our music partners as a whole. I would also like to thank you for your patience and understanding on this situation. this topic will be updated as soon as the bug issue has been addressed.

        Please let us know if you still have further questions or concerns. We are always here to help.

        Thanks,

        Help others find useful content by clicking the like button and selecting the best answer to your question
        controlav
        controlav
        Lead Maestro
        July 31, 2020

        You must be new around here? Apple really don’t give a rip about proper Sonos support, they just keep their SMAPI service running and are seldom responsive to any requests to fix things.

         

        If it’s known to be an Apple bug, fair enough. I think this is the first time anybody has suggested that.

        I can certainly see how missing albums from the list could be an Apple problem. It’s a bit harder to see how the mis-sorting into alphabetic sections could be Apple’s fault, as I’d expect that to be a presentation issue handled by the Sonos code.

        Sonos never sort any content, the order of items is entirely determined by the music service provider.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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