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m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

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    74 replies

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    Airgetlam
    Airgetlam
    July 12, 2020

    I have the same problem. I’d like to subscribe to the thread but it’s not at clear how to do that. 
     

    how do you subscribe to a thread?

    On the first post in the thread, there’s a ‘add to favorites’ that you would click on. 

    Bruce
    MarkWZ
    Lyricist I
    July 12, 2020

    Thanks. 

    Add to Favorites only appears if you’ve logged in - which does make sense, I guess.

    Airgetlam
    Airgetlam
    July 12, 2020

    Ah, yes. Hard to subscribe if the forum doesn’t know who you are ;)

    Bruce
    Esclarmonde
    Esclarmonde
    Lyricist I
    July 12, 2020

    I have this problem too - the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing.

    I have subscribed - waiting on a fix.

    markwills
    July 12, 2020

    I also have the same problem. Within Sonos, my albums (Apple Music) shows only 3 albums. It used to show all of them. Will subscribe & hope for a fix. Thanks

    cbmoore
    Lyricist II
    July 12, 2020

    Similar problem, within Sonos S2, my albums view of Apple Music shows “No selections are available.”  I can see my Apple Music under Artists or Songs just nothing under albums.  As with others, the albums are searchable and play just fine.  I just can’t see a list of them.

     

    graeme55
    Trending Lyricist I
    July 13, 2020

    I also have this problem.  The My Music > Albums path only shows a fraction of the albums I have uploaded - 80/1,345.  This means browsing for an album is impossible.

    The problem is the same on iOS (iPhone & iPad) and MacOS.  Browsing using Artists is OK - though I haven’t counted every Artist/Album combination!  I’ve recently ‘upgraded’ to the SONOS S2 apps.

     

    Hopeful for a resolution quickly as this is the main way that I play my music using my SONOS Connect and my Hi-Fi system.

    loudly
    Lyricist I
    July 17, 2020

    Same Problem for me. I think the problem appears after upgrading to sonos S2.

    Really annoying, I constantly use the album view for choosing my music.

    Please fix this !

    graeme55
    Trending Lyricist I
    July 17, 2020

    I think you’re right. The upgrade to S2 was the only change recently.

    However, in recent days the problem seems to have been resolved - or at least has got a lot better. I now have access to a lot more albums using that method of browsing. Can’t tell if I’ve got access to all of them (too many to count) but certainly a lot more.

    peterthewolf
    Lyricist II
    July 22, 2020

    I’m using S1 and have the same problem.  I listen to classical music and the best way to use is through albums.  It’s very frustrating.  Any news on the fix?

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