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Tonithecat
Contributor I
July 4, 2023
Answered

Apple app

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

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Ken_Griffiths
Ken_GriffithsAnswer
July 4, 2023

Just tried this still same “we have run into a problem. Please try again “ I’ve tried this numerous times thanks again 

Other things to perhaps try…

  • Reboot your router and if necessary power-cycle your speakers.
  • Switch off security, VPN/Firewall etc on mobile controller device.
  • Try a different Sonos Controller device, if available.
  • Try a Sonos App reset … https://support.sonos.com/en-us/article/reset-the-sonos-app and on reopening connect the App back to the ‘existing’ Sonos system.
  • Try a different DNS in your router settings - suggested DNS to use - Google Public DNS: 8.8.8.8 or 8.8.4.4 or try Cloudflare DNS: 1.1.1.1
  • If using iOS, try signing out of Media & Purchases in iOS settings and sign back in again - check Apple Music ‘native’ App is working on the controller device too with a valid subscription.

Hope that assists to get you back up and running with Apple Music. 

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6 replies

Ken_Griffiths
Ken_Griffiths
July 4, 2023

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

I’m in the UK too and it’s working okay here… maybe try reauthorising the Service in ‘Settings/Services & Voice’ in the Sonos App.

TonithecatAuthor
Contributor I
July 4, 2023

I’ll give it a try I’ve been on to Sonos but chat was unable to assist so advise to telephone next day 

 

TonithecatAuthor
Contributor I
July 4, 2023

Just tried this still same “we have run into a problem. Please try again “ I’ve tried this numerous times thanks again 

Ken_Griffiths
Ken_GriffithsAnswer
July 4, 2023

Just tried this still same “we have run into a problem. Please try again “ I’ve tried this numerous times thanks again 

Other things to perhaps try…

  • Reboot your router and if necessary power-cycle your speakers.
  • Switch off security, VPN/Firewall etc on mobile controller device.
  • Try a different Sonos Controller device, if available.
  • Try a Sonos App reset … https://support.sonos.com/en-us/article/reset-the-sonos-app and on reopening connect the App back to the ‘existing’ Sonos system.
  • Try a different DNS in your router settings - suggested DNS to use - Google Public DNS: 8.8.8.8 or 8.8.4.4 or try Cloudflare DNS: 1.1.1.1
  • If using iOS, try signing out of Media & Purchases in iOS settings and sign back in again - check Apple Music ‘native’ App is working on the controller device too with a valid subscription.

Hope that assists to get you back up and running with Apple Music. 

    Ken_Griffiths
    Ken_Griffiths
    July 4, 2023

    One other thought has occurred to me - perhaps ensure you are not using ‘Low Data Mode’ in your controller devices network connection and reboot the device too.

      TonithecatAuthor
      Contributor I
      July 4, 2023

      Thanks I’ll try that 

       

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