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BrianWarrington
Contributor I
Jul 23, 2024 4:26 PM UTC
Answered

app updates have duplicated music library albums and lost some tracks

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material). 

 

I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug.  Retry when developer resolves bug.

 

 

Also some songs have gone missing from sonos but are in the source directories 

 

Has anyone any suggestions as to how resolve this?

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    rosswells127
    rosswells127Answer
    Prodigy I
    Jul 24, 2024 6:09 AM UTC

    @BrianWarrington @callmefrank .
    FYI: Sonos latest firmware version 16.3 has a known issue with compilation albums where they appear as duplicate albums when browsing your Music Library by album.
    See thread below and confirmation of it being a known problem by @Corry P from Sonos.
    Unfortunately no given ETA for a fix. 😒
     


    Ross.

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    47 replies

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    Ianp
    Collaborator II
    Oct 16, 2024 9:15 AM UTC

    Sonos has fixed the Music Library Compilation issue with the latest Firmware Update 16.4.2.
    Ross.

    Not for me, after reindexing, still the same

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      Belly M
      Belly M
      Oct 16, 2024 9:30 AM UTC

      Changes have been made but not documented…

       

      I have just over 200 compilations which were ripped in iTunes long ago and without the Album Artist field. These albums displayed and played perfectly until they screwed up the Firmware.

      Sonos seems to have dropped indexing “iTunes Compilation” but it was quick adding Various Artist to all the tags this morning.

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      Rainbows End 2
      Avid Contributor II
      Oct 16, 2024 9:31 AM UTC

      Slight improvement- but in no way is this fixed. 

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        rosswells127
        rosswells127
        Prodigy I
        Oct 16, 2024 4:38 PM UTC

        Sonos are still working on this issue. It has been fixed for many users, but as you are finding it is still an issue for some.

        Ross.

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        Editor
        Enthusiast II
        Oct 18, 2024 12:39 PM UTC

        Albums are still duplicated on my system after updating to 16.4.2  and updating the controllers to the latest versions on on IPad, Android and PC.

        There has been no apparent change or improvement on this issue on any of the interfaces. 

         

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        MoPac
        MoPac
        Headliner III
        Oct 18, 2024 12:47 PM UTC

         For compilation albums make sure your Album Artist tags is Various Artists.  Your Artist tag should be the actual performer.

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          Corry P
          Corry P
          Sonos Staff
          Jan 27, 2026 3:01 PM UTC

          Hi All

          You may find my guide of use:

          I hope this helps.

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