app updates have duplicated music library albums and lost some tracks

Forum|Forum|2 years ago
July 23, 2024
47 replies
2616 views

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material).

I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug. Retry when developer resolves bug.

Also some songs have gone missing from sonos but are in the source directories

Has anyone any suggestions as to how resolve this?

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Best answer by rosswells127

@BrianWarrington @callmefrank .
FYI: Sonos latest firmware version 16.3 has a known issue with compilation albums where they appear as duplicate albums when browsing your Music Library by album.
See thread below and confirmation of it being a known problem by @Corry P from Sonos.
Unfortunately no given ETA for a fix. 😒

Ross.

Show previous replies

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Anthony_6

Collaborator II

Hi, I’m having the same problem here. What is worrying is that some tracks have disappeared. When I look at them on the server they show 0Kb size.

Sonos does not write to the music library.

You may have an unexpected duplicate folder

Yes, thanks for your reply. On further investigation it looks like there may have been an issue with some file corruption during a power outage around the same time that created a few 0kb files. Good news is I had backups and now a UPS on my server. Unfortunately it came at the same time as the Sonos issue with the library. So in this case Sonos weren’t responsible for the 0kb file issue. Well apart from all my compilation albums now having loads of individual albums. Thankfully I’ve been able to get round to using the folder option which is not ideal but does allow you to play compilation albums in one piece. So in this case, sorry Sonos (bet they don’t see that often). :-)

Anthony

D

danatx75

Lyricist I

joining this thread - FINALLY got my NAS reconnected and now this issue. Following for a fix.

Sonos truly used to be a SUPERIOR system and my set-up was killer. What a massive let down this last year has been.

rosswells127

Prodigy I

The Sonos firmware programmer must be on holiday, or quit...😎

This issue has been a problem for many Sonos customers since July. No idea why a fix hasn’t landed yet???

Seriously, it makes me wonder how big their development team actually is and whether they understand the code base they are tasked for changing. My guess is that the original developers are well gone and the current bunch are simply not up to the task. Prove me wrong….please!

Ross.

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Ianrs

Lyricist I

If it helps I have Blue Sound for my living room and this works with compilation albums superbly, however after latest update Sonos has royally screwed up all compilation albums and no amount of fiddling with Mp3Tag will fix it.

S

sgjognston

Contributor I

So Sonos, is this ever going to get fixed? I spent approximately £7000 on our Sonos music system, and for the last few months have been unable to play a large percentage of albums from my music library, I think because of this bug. The fact that it updated in the background to something completely broken makes it feel like consumer lawsuit territory, especially combine with the app debacle. Come on, just get it fixed 🤬

J

Jimbo4762

Lyricist II

I experience the same problem. It used to work as expected a few month’s ago - no “multiple duplicate” albums. Appalling software/firmware from a company that I no longer trust.

K

KiwiTony

Lyricist III

You can fix this providing you are happy to forgo searching by artist or composer.

Download Mp3tg, open the folder on your disk, select all tracks, copy the Album Artist into the Artist and Composer field, save and then re-index your music library in Sonos. Don’t put blanks in the Artist and Composer fields, which I also tried, for some reason Sonos doesn’t like this and won’t play them.