App sound settings disappearing and reappearing

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The audio settings in the app, eq, etc are gone again today. Reappeared yesterday for a day and gone again. Why is this happening?

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AirgetlamAnswer

It certainly suggests some sort of network issue with your controller not reaching all of the data from your speakers. I’d be checking for low level wifi interference , and that fails, calling Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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controlav

Lead Maestro

The new mobile app is simply unreliable at determining the capabilities of a given device and whether it should show the UX. Reinstalling the app isn’t really going to change anything (nothing regarding EQ is persisted), but restarting the app might temporarily “fix” the problem.

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ParkieP123Author

Contributor I

I did reinstall last night and you are correct. It made no difference, audio settings had disappeared this morning. Prior to purchasing the Sub mini I never needed to use the app as the volume on my Shield remote was fine for my basic needs. Somtimes I need to turn the Sub down as I imagine it might be annoying my neighbours at times. Sound settings disappearing 🙁

Force close seems to work thankfully.

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