Contributor I

Answered

App sound settings disappearing and reappearing

12 replies
339 views
Translate All

The audio settings in the app, eq, etc are gone again today. Reappeared yesterday for a day and gone again. Why is this happening?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

It certainly suggests some sort of network issue with your controller not reaching all of the data from your speakers. I’d be checking for low level wifi interference , and that fails, calling Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Mr. T

Just another quirk of the new improved Sonos app!

Delete and reinstall the app from the App Store.

Translate

P

ParkieP123Author

Contributor I

Thanks 👍

Translate

P

ParkieP123Author

Contributor I

And gone again.

This is a dangerous game to play with their loyal customer base? Instead of creating fancy new products get things working properly again or people will eventually go elsewhere.

Translate

AirgetlamAnswer

It certainly suggests some sort of network issue with your controller not reaching all of the data from your speakers. I’d be checking for low level wifi interference , and that fails, calling Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate

Bruce

Mr. T

And gone again.

This is a dangerous game to play with their loyal customer base? Instead of creating fancy new products get things working properly again or people will eventually go elsewhere.

The issue appears related to the Beam Gen 2. Majority of reports I’ve seen of missing EQ is where the Beam Gen 2 is involved.

Sonos Support have previously advised deleting and reinstalling the app to others who have contacted them.

Translate

Mr. T

Please let us know the words of wisdom provided by support.

Translate

P

ParkieP123Author

Contributor I

My software was needing updated even though it was set to automatically update. I am sure that will fix the issues.?

ChatGPT gave me a workaround last night by either clearing the app cache or force closing the app and the settings returned although I imagine they might depart again.

Translate

P

ParkieP123Author

Contributor I

Gone again today unsurprisingly. Support recommended reinstalling the app, unplugging the speakers etc. The chat gpt top tip, 'force close the app' works and the audio panel reappears.

Translate

Mr. T

Gone again today unsurprisingly. Support recommended reinstalling the app, unplugging the speakers etc. The chat gpt top tip, 'force close the app' works and the audio panel reappears.

Reinstalling the app is what I stated in my first comment.

Force closing and reopening doesn’t always work on first attempt, may require several attempts.

Translate

P

ParkieP123Author

Contributor I

So far so good. When it happens again I will reinstall the app and keep my fingers crossed. Force closing the app takes a couple of seconds to execute and is an acceptable workaround for me.

Translate

Show more replies

Sign up

Login to the community