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Keir Hamilton
Contributor I
May 1, 2023
Answered

App Password Details

When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?

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jgatie
jgatieAnswer
May 1, 2023

Somehow your system got registered to a different account and/or email.  See this link to fix:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

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jgatie
jgatieAnswer
May 1, 2023

Somehow your system got registered to a different account and/or email.  See this link to fix:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

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