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Edgie70
Edgie70
Renowned Enthusiast I
Mar 10, 2024 8:11 PM UTC
Answered

app notification Samsung Galaxy S24+

Hi all , just got a new Samsung Galaxy S24+ , the pull down notification for the Sonos seems to partly miss the speech enhancement button , anyone else have a new Samsung with this little hick up ????

 

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Sotiris C.
Sotiris C.Answer
Sonos Staff
Mar 15, 2024 8:58 AM UTC

Hello @Edgie70 and all,

I’ve got an update from our internal team, as they were able to reproduce this now. We are currently investigating but there is no ETA available for a fix.

Thank you for bringing this to our attention.

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11 replies

Sotiris C.
Sotiris C.
Sonos Staff
Mar 11, 2024 2:20 PM UTC

Hello @Edgie70, welcome back!

I’m sorry to hear you are experiencing this odd issue. Weirdly enough a colleague of mine could not reproduce with a slightly older (1 year) model of Samsung smartphone.

A few things you could try:

  • Make sure your Samsung phone is up to date with the latest firmware.
  • Check for any updates on the Sonos App.
  • Uninstall the Sonos app and re-download from our official website.

If the above didn’t resolve your issue, please reach out to our Support to help raise this.

With my response, your thread moved to the top of the latest activity list, giving it another chance for a user in our Community, who has the Samsung Galaxy S24+ smartphone, to reply here with their experience.

I hope this helps.

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    Edgie70
    Edgie70Author
    Renowned Enthusiast I
    Mar 13, 2024 2:51 PM UTC

    Thanks , if I uninstall the app , will it affect anything with my system like truplay ? 

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    Sotiris C.
    Sotiris C.
    Sonos Staff
    Mar 13, 2024 3:33 PM UTC

    All settings and configurations are saved within the speakers. Uninstalling the app will not affect your system’s behavior.

    Just make sure when you re-install the Sonos App to choose “Connect to existing system".

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      Edgie70
      Edgie70Author
      Renowned Enthusiast I
      Mar 13, 2024 9:24 PM UTC

      Hi , app uninstalled and tried it again and it's still the same unfortunately 

       

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      Stanley_4
      Stanley_4
      Grand Maestro
      Mar 13, 2024 11:55 PM UTC

      Do you have a larger than default font or zoom enabled on the phone?

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      Edgie70
      Edgie70Author
      Renowned Enthusiast I
      Mar 13, 2024 11:59 PM UTC

      Do you have a larger than default font or zoom enabled on the phone?

      Hi , no , just as it was from new , I'll try that though tomorrow when I'm watching TV again, thanks 

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      kdth_jhspk69
      Renowned Enthusiast I
      Mar 14, 2024 5:20 PM UTC

      Same issue in a S23 Ultra with default font and QHD+ resolution. Had this bug since I have this device.

       

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      Edgie70
      Edgie70Author
      Renowned Enthusiast I
      Mar 14, 2024 10:51 PM UTC

      Not just me then .

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      Sotiris C.
      Sotiris C.Answer
      Sonos Staff
      Mar 15, 2024 8:58 AM UTC

      Hello @Edgie70 and all,

      I’ve got an update from our internal team, as they were able to reproduce this now. We are currently investigating but there is no ETA available for a fix.

      Thank you for bringing this to our attention.

      Translate
      Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
        Edgie70
        Edgie70Author
        Renowned Enthusiast I
        Mar 15, 2024 10:09 AM UTC

        No problem and thanks for your reply, it all works fine but just looks a bit odd , tiny bit awkward to press the speech button but not impossible, thanks again.

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