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StuFAL
Contributor I
August 19, 2020
Question

Amazon Unlimited Airplay No Longer Works - What Happened?

Was a happy Sonos SL customer for 5 months.  Amazon Unlimted, pressed the Airplay icon and selected the button for “dining room” and away it went.  Hours and hour of perfect streaming and the speakers worked great.  Last Friday I get a new ISP and new network name and could not get the SONOS speaker to join the new WLAN.   Was on the phone with SONOS tech support for an hour and had to reset the speakers to factory and install SONOS S1 app.  Now I can’t use Airplay from the Amazon App and have to use the S1 App to get the SONOS speakers to work.  Its like SONOS has decided that they want to make me use their App to access my Amazon music.   I want it to work like it used to work.  Was this caused by a new release of SONOS?  Not the end of the world but dammit. I liked it the way it was and I find the user interface on Amazon better than SONOS.

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25 replies

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John B
August 20, 2020

Just loaded it onto my wife’s iPad. Works fine.

StuFALAuthor
Contributor I
August 20, 2020

John:  I think you see something different because you are using a cell phone.  On my ipad it looks different.  On the phone with SONOS now….  fingers crossed.

John B
August 20, 2020

John:  I think you see something different because you are using a cell phone.  On my ipad it looks different.  On the phone with SONOS now….  fingers crossed.

Good luck, but I just used Amazon cast from my wife’s iPad.

John B
August 20, 2020

 

StuFALAuthor
Contributor I
August 20, 2020

I think i found the difference.  from the home screen, I can click on the three dots and now I see “connect to a device”.  I select “Airplay”, but Dining Room is not there.  When I select “my device is not there”, nothing happens.

melvimbe
melvimbe
August 20, 2020

Don’t select ‘Airplay’.  You should see a list of your Sonos devices there without having to go through Airplay.  @John B will need to confirm that though as I don’t have an iPad or iPhone though.  I am 99% positive on that though as my son casts to our Sonos system all the time, and I don’t think he knows airplay exists.

Danny
    John B
    August 20, 2020

    Why click Airplay?

      John B
      August 20, 2020

      Are the rooms not available on the same screen as Airplay? I confirm they are on the iPad I am using.

      John B
      August 20, 2020

       

      StuFALAuthor
      Contributor I
      August 20, 2020

      I bit the bullet and deleted the S1 app and reset the speakers and started fresh and it is working now.  I loaded the S1 app and added the speakers...BUT….this time when I got to the part in SONOS about adding a streaming service, I bypassed it and just finished the install.   Then when I went back to Amazon Music and started to play a song and it was playing on the iPad and then I selected the AirPlay icon on the bottom of the screen (Rectangle with wireless bars) and selected “dining room” and away I went….just how I wanted it..  I upgraded to the S2 SONOS app and it also seems to be working fine.  Again, I bypassed  telling the SONOS app about AMAZON.  And again, SONOS does not see my Amazon Unlimited as my source of music.  My suspicion is that  SONOS S1 was “over-riding” my ability to use Airplay from the Amazon app.  Or I just had a bad install of S1.  Not sure if that theory holds water or not.  Thank you for all of your help and screen shots etc.  Please also know that I am luddite on apps and tablets…  I use a Trac Phone/flip phone and 10 year old MacBook air.  My iPad and these SONOS are leading edge technologies for me that is the extent of my IT life.  Thanks again all.  I’ll update in a week and tell you if this config will stick.

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