Amazon Unlimited Airplay No Longer Works - What Happened?

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Was a happy Sonos SL customer for 5 months. Amazon Unlimted, pressed the Airplay icon and selected the button for “dining room” and away it went. Hours and hour of perfect streaming and the speakers worked great. Last Friday I get a new ISP and new network name and could not get the SONOS speaker to join the new WLAN. Was on the phone with SONOS tech support for an hour and had to reset the speakers to factory and install SONOS S1 app. Now I can’t use Airplay from the Amazon App and have to use the S1 App to get the SONOS speakers to work. Its like SONOS has decided that they want to make me use their App to access my Amazon music. I want it to work like it used to work. Was this caused by a new release of SONOS? Not the end of the world but dammit. I liked it the way it was and I find the user interface on Amazon better than SONOS.

Amazon Music

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J

John B

Call Sonos Support again. Nothing has changed in the use of Airplay on Sonos.

melvimbe

This is rather odd. Why are you using the S1 app? Do you have other speakers besides the SL in your system? And why are you using airplay for Amazon music? You should be able to cast from Amazon app to Sonos using Amazon cast, no airplay involved.

Danny

S

StuFALAuthor

Contributor I

When I tried to get everything back working with the SONOS tech, last friday, they made me install the S1 App. I don’t know what Amazon cast is. I have Amazon Unlimited and at the bottom of the screen on my Ipad is an icon of a rectangle with the three little wireless circles. I used tio click on that and it and a new screen pops up and I selected“Airplay” and then I see another screen that says “iPad”. I used to be able to select “dining room” and then the SONOS speakers would play. It all worked fine until Friday. And for a while on Sunday my speakers were there on the Airplay option, but has not worked for the last 4 days. Calling SONOS is a joke. My current wait time is 30 minutes.

TBH, I am afraid to even work with SONOS because they will make me delete everything and start all over again. The speakers do work with the SONOS app but I don’t like the interface.

J

John B

If you go into the Amazon Music app and tap the three dots in the top right hand corner, one of the options is ‘Connect to a device’. You should see all your Sonos speakers there. Select the one you want to play to, That is Amazon cast.

J

John B

And getting Airplay going again might be as simple as powering your speakers and iPad off and on again (or it might not).

S

StuFALAuthor

Contributor I

John: Appreciate the help! When I click on the three dots, I see “Download, Add to playlist, Share, View Album, Current Song, Customers Also Listened To and Start Station, and the volume control”.

J

John B