Contributor I

Amazon Music UltraHD

Forum|Forum|1 year ago
April 3, 2025
16 replies
514 views

My set up is really old. Play 1 and Play 3. I also have unlimited prime music. It has driven me mad, why the music would drop on playing random songs on amazon music.

I am a bit techo dense, but finally found out the songs were streaming in ultra hd. But with the sonos app, the trouble songs just said HD. Hence the confusion.

I know my speakers aren't compatible with Ultra HD. I went into the amazon app and set my quality there to SD, but it's made no difference.

Has anyone manage to limit the streaming quality or is time for new speakers?.

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ShariAnneAuthor

Contributor I

Sonos speakers will only stream audio at the quality they support, automatically adjusting without needing changes in the Amazon app.
If you're facing playback issues, it’s likely network-related—try restarting your router and Sonos devices step by step.
Also, ensure your Amazon Music Unlimited individual plan isn't being used on multiple devices simultaneously, as it allows only one stream at a time.

I have done all that. I have logged out of amazon music on my phone. I have just read a long post from 7 months ago of other people having my issue. I have logged out of amazon music from sonos. Made sure both apps had all the updates. So far no drop outs. 🤞

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ShariAnneAuthor

Contributor I

Just started playing my amazon music, didn't even get to 2 mins and the speakers dropped out. Looks like another frustrating call to sonos support tomorrow. So fed up.

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Rhonny

Prodigy III

Just started playing my amazon music, didn't even get to 2 mins and the speakers dropped out. Looks like another frustrating call to sonos support tomorrow. So fed up.

Having said you shouldn’t need to make any changes at Amazon’s end, further research suggests otherwise.

In the Amazon Music app, go to the Settings and set the Amazon Music Quality to “Standard”. Close the Amazon Music app fully and re-open it to check that this “Standard” quality has saved in the settings.

Then remove the Amazon Music account from Sonos, and re-authorise it. Sonos won’t respect your Amazon Music app changes unless you remove and re-add the account.

Then try playing the music again and see if it works. (As the Play:1 and Play:3 don't support Ultra HD and HD tracks, the speakers may not be downsampling the music streams correctly, so it’s best to ensure they only seek “Standard” quality from source at Amazon.)

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ShariAnneAuthor

Contributor I

Just started playing my amazon music, didn't even get to 2 mins and the speakers dropped out. Looks like another frustrating call to sonos support tomorrow. So fed up.

In the Amazon Music app, go to the Settings and set the Amazon Music Quality to “Standard”. Close the Amazon Music app fully and re-open it to check that this “Standard” quality has saved.

Then remove the Amazon Music account from Sonos, and re-authorise it. Sonos won’t respect your Amazon Music app changes unless you remove and re-add the account.

Then try playing the music again and see if it works. (As the Play:1 and Play:3 don't support Ultra HD and HD tracks, the speakers may not be downsampling the music streams correctly, so it’s best to ensure they only seek “Standard” quality from source at Amazon.)

Hia. That's a great suggestion. But it was one of the first things I did. Standard is definitely selected. But when I played one of the songs that drops, in the amazon app, the tag came up as Ultra HD.

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Rhonny

Prodigy III

Just in case it’s this (best to try everything!):

As one of your speakers is hardwired, your system is using SonosNet to communicate. Have you tried going to Settings → Network → Sonos Channel and change it from whatever channel it is on to another of the two further options, just in case the channel it currently uses is in conflict with your home’s wifi? Give it two minutes, then play the music again and see what happens. (If it drops again, try changing to the other available channel.)

Moderator Note: Modified in accordance with the Community Code of Conduct.

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ShariAnneAuthor

Contributor I

Just in case it’s this (best to try everything!):

As one of your speakers is hardwired, your system is using SonosNet to communicate. Have you tried going to Settings → Network → Sonos Channel and change it from whatever channel it is on to another of the two further options, just in case the channel it currently uses is in conflict with your home’s wifi? Give it two minutes, then play the music again and see what happens. (If it drops again, try changing to the other available channel.)

Moderator Note: Modified in accordance with the Community Code of Conduct.

Thank you. I haven't tried that yet. Just changed channel to 11 and it managed to play one of my test songs without dropping. Will do some more testing. But thank you so much for helping me.

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