Amazon Music Not Updating January 2025

Forum|Forum|1 year ago
January 16, 2025
12 replies
1287 views

I realize that there have been multiple prior posts on the subject of Amazon Music not updating on the Sonos app. But none have been at all recent, at least that I was able to find.

My problem is simple yet frustrating: No matter how many times I add an album from Amazon Music it never appears in the Sonos app no matter how long I wait.

I have signed in and out of Amazon Music. No luck. I have rebooted multiple times. No luck. I have refreshed the Sonos app. No luck.

Now, I realize that this may be exclusively an Amazon issue, with Sonos as a hapless victim. But given all the issues with the Sonos app, I suspect not. All of my earlier Amazon Music choices are present and working. Only anything new does not populate.

Any advice or suggestions would be most appreciated.

With thanks.

Matteo

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Best answer by Ken_Griffiths

Thank you, Jamie. My Amazon Music Library is nowhere near 500 albums. So I’m afraid that this avenue is a dead end, at least for me anyway. By the way, since first posting this 7 days ago, there has been no change. I still cannot add new Amazon music to the Amazon My Library. Unless Sonos can establish that this is a problem emanating from Amazon, then it’s got to be yet another problem with the Sonos app.

Thank you for trying to help.

Matteo

@Matteo

Please see the attached two annotated screenshots - one shows albums/tracks added to the users library in the Amazon Music ‘native’ App and the other shows a different album/tracks that have not been added to the users library.

Do your ‘added’ albums in your Amazon App indicate they have been added, if so they should show the ‘bin’ icon at the top of the screen above the album track listing, rather than a ‘+’ (plus) icon… perhaps check that they are showing correctly as being added to your cloud library. If not, then that perhaps might be why they are ‘possibly’ not displaying in the Sonos App.

Hope that assists.

Show previous replies

Ken_Griffiths

Yeah the heart symbol is used (mainly) to ‘follow’ playlists - it’s a similar thing, as it links them to your Amazon cloud library, and the + is (still) used for adding Tracks/Albums to the library in a similar way. Each method ‘should’ cause them to feed across to the Sonos App (note they can occasionally be temperamental, but I think that’s down to the Amazon ‘Native’ App, rather than the Sonos App)…

Anyhow, glad to hear that has helped. 👍

M

Mark Sol

Contributor I

@Matteo and @Ken_Griffiths: THANK YOU. This issue was driving me crazy. After I checked every heart in the album, it populated Sonos My Music. Apparently, it’s an Amazon change.

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