Producer II

Answered

Amazon Music Not Updating January 2025

Forum|Forum|1 year ago
January 16, 2025
12 replies
1287 views

I realize that there have been multiple prior posts on the subject of Amazon Music not updating on the Sonos app. But none have been at all recent, at least that I was able to find.

My problem is simple yet frustrating: No matter how many times I add an album from Amazon Music it never appears in the Sonos app no matter how long I wait.

I have signed in and out of Amazon Music. No luck. I have rebooted multiple times. No luck. I have refreshed the Sonos app. No luck.

Now, I realize that this may be exclusively an Amazon issue, with Sonos as a hapless victim. But given all the issues with the Sonos app, I suspect not. All of my earlier Amazon Music choices are present and working. Only anything new does not populate.

Any advice or suggestions would be most appreciated.

With thanks.

Matteo

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Best answer by Ken_Griffiths

Thank you, Jamie. My Amazon Music Library is nowhere near 500 albums. So I’m afraid that this avenue is a dead end, at least for me anyway. By the way, since first posting this 7 days ago, there has been no change. I still cannot add new Amazon music to the Amazon My Library. Unless Sonos can establish that this is a problem emanating from Amazon, then it’s got to be yet another problem with the Sonos app.

Thank you for trying to help.

Matteo

@Matteo

Please see the attached two annotated screenshots - one shows albums/tracks added to the users library in the Amazon Music ‘native’ App and the other shows a different album/tracks that have not been added to the users library.

Do your ‘added’ albums in your Amazon App indicate they have been added, if so they should show the ‘bin’ icon at the top of the screen above the album track listing, rather than a ‘+’ (plus) icon… perhaps check that they are showing correctly as being added to your cloud library. If not, then that perhaps might be why they are ‘possibly’ not displaying in the Sonos App.

Hope that assists.

Jamie A

Sonos Staff

Hi @Matteo,

I’m sorry to hear that you’re having issues with Amazon Music on Sonos.

Are you unable to see the Albums you’ve added with both browsing or searching? Browsing meaning you open the Amazon Music section under Your Services and scrolling down to your library, and searching is just with the search bar on the main page.

You didn’t mention in your post, so I’d recommend reauthorizing the Amazon Music service. You can do this by opening the Sonos app, going to Account → Content Services → Amazon Music → your Amazon Music Account → Reauthorize Account. If reauthorizing doesn’t help, try removing the service instead. The process is the same, where you go to Account → Content Services → Amazon Music → Remove service. After removing the service, add it back and see if the albums are showing.

Another test would be to try a different controller running the Sonos app to see if you’re able to view your newly added albums and, if so, let me know what device works and what device doesn’t.

I hope this helps!

G

GC3

Headliner I

I also noticed this problem today. For me, this is the first time I've encountered this issue.

MoPac

Headliner III

Amazon Music Unlimited on Sonos is broken. I just played the playlist shown in the screenshot using the KEF app, the WiiM Home app, BluOS. Only Sonos failed, no play options. No I’m not going to deauthorize/reauthorize Amazon Music again!

M

MatteoAuthor

Producer II

Thank you, Jamie. As it happens I did reauthorize Amazon Music. But I had forgotten to mention that. It made no difference. Also, there is no difference between the Sonia app on my iPad and that on the PC. In both cases I uninstalled and reinstalled the apps. No difference.

I’d say that this problem of adding new Amazon Music selections to the Amazon My Library folder on the Sonos app is yet another Sonos app glitch that needs to be addressed.

Jamie A

Sonos Staff

Hi @Matteo & @GC3,

We are aware of an issue where Amazon Music libraries with over 500 albums / artists (not songs) wont display in the Sonos app unless you search for them. If you have a library of that size, then that would explain why new additions aren’t being show. The current workaround for that issue is to either search for the content in the Sonos app or use Direct Control from the Amazon Music app.

If not, then I can check if our team are able to replicate this issue and if they have any additional information.

Amazon Music Unlimited on Sonos is broken. I just played the playlist shown in the screenshot using the KEF app, the WiiM Home app, BluOS. Only Sonos failed, no play options. No I’m not going to deauthorize/reauthorize Amazon Music again!

Hi @MoPac,

This seems like a separate issue, where Matteo and GC3 can’t see any new additions, you’re instead missing playback options. If you try a different controller such as another mobile device, the web app, or the desktop app, do you see the options for playback?

MoPac

Headliner III

@Jamie A

If you try a different controller such as another mobile device, the web app, or the desktop app, do you see the options for playback.

iPad Sonos app does give me the correct context menu for playback options. Have not checked the PC app yet, but I never use that app for play control.

So it looks like the issue is isolated to the IOS app on my iPhone 15.

G

GC3

Headliner I

Hi @Matteo & @GC3,

We are aware of an issue where Amazon Music libraries with over 500 albums / artists (not songs) wont display in the Sonos app unless you search for them. If you have a library of that size, then that would explain why new additions aren’t being show. The current workaround for that issue is to either search for the content in the Sonos app or use Direct Control from the Amazon Music app.

If not, then I can check if our team are able to replicate this issue and if they have any additional information.

Amazon Music Unlimited on Sonos is broken. I just played the playlist shown in the screenshot using the KEF app, the WiiM Home app, BluOS. Only Sonos failed, no play options. No I’m not going to deauthorize/reauthorize Amazon Music again!

Hi @MoPac,

This seems like a separate issue, where Matteo and GC3 can’t see any new additions, you’re instead missing playback options. If you try a different controller such as another mobile device, the web app, or the desktop app, do you see the options for playback?

I don't have that large of a library so suggestion not helpful

M

MatteoAuthor

Producer II

Thank you, Jamie. My Amazon Music Library is nowhere near 500 albums. So I’m afraid that this avenue is a dead end, at least for me anyway. By the way, since first posting this 7 days ago, there has been no change. I still cannot add new Amazon music to the Amazon My Library. Unless Sonos can establish that this is a problem emanating from Amazon, then it’s got to be yet another problem with the Sonos app.

Thank you for trying to help.

Matteo

Ken_GriffithsAnswer

Thank you, Jamie. My Amazon Music Library is nowhere near 500 albums. So I’m afraid that this avenue is a dead end, at least for me anyway. By the way, since first posting this 7 days ago, there has been no change. I still cannot add new Amazon music to the Amazon My Library. Unless Sonos can establish that this is a problem emanating from Amazon, then it’s got to be yet another problem with the Sonos app.

Thank you for trying to help.

Matteo

@Matteo

Please see the attached two annotated screenshots - one shows albums/tracks added to the users library in the Amazon Music ‘native’ App and the other shows a different album/tracks that have not been added to the users library.

Do your ‘added’ albums in your Amazon App indicate they have been added, if so they should show the ‘bin’ icon at the top of the screen above the album track listing, rather than a ‘+’ (plus) icon… perhaps check that they are showing correctly as being added to your cloud library. If not, then that perhaps might be why they are ‘possibly’ not displaying in the Sonos App.

Hope that assists.

M

MatteoAuthor

Producer II

You have nailed it, Ken Griffiths. Bravo! And THANK YOU.

The latest iteration of Amazon Music now uses a heart symbol rather than a plus (+) sign, as seen in your attachments.

What I have discovered, thanks to you, is that even when one clicks on the (empty) heart symbol and the message reads “Added to your music library”, and even though the heart symbol is now “solid” rather than empty, it does not actually serve to populate.

To do that one has to click on the (empty) heart symbol next to each track, turning each symbol “solid”. When one does that, the album will (finally!) appear in the Amazon Music My Library folder on the Sonos app.

Again, my sincere thanks.

Matteo

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