Amazon Music not displaying all music in Sonos

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After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?

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controlavAnswer

Lead Maestro

Amazon has a 500 item limit on containers, found the original thread:

A “container” can be a playlist, the list of artists, the list of albums, anything that forms a “node” in the music tree.

The limit is chosen by Amazon in their SMAPI implementation.

A “playable” container (eg a playlist) having a size limit makes sense, and Sonos recommend it in fact. However for a non-playable container (eg the list of artists) this limit doesn’t make sense, and might simply be a bug on their part.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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AndrewBrightAuthor

Contributor I

Sorry you've also had that experience Tony but good to know I’m not Robinson Crusoe. I am still waiting on responses from Sonos and Amazon so no resolution at this point.

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