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AndrewBright
Contributor I
Sep 26, 2023 7:25 AM UTC
Answered

Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

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controlav
controlavAnswer
Lead Maestro
Sep 27, 2023 12:38 PM UTC

Amazon has a 500 item limit on containers, found the original thread:

A “container” can be a playlist, the list of artists, the list of albums, anything that forms a “node” in the music tree.

The limit is chosen by Amazon in their SMAPI implementation.

A “playable” container (eg a playlist) having a size limit makes sense, and Sonos recommend it in fact. However for a non-playable container (eg the list of artists) this limit doesn’t make sense, and might simply be a bug on their part.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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11 replies

controlav
controlav
Lead Maestro
Sep 26, 2023 1:39 PM UTC

Sounds like you are hitting the Amazon collection size limit. If you count how many items are shown, it will likely be a multiple of 100. I forget what Amazon’s limit is, maybe they have changed it again?

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
AndrewBrightAuthor
Contributor I
Sep 27, 2023 12:56 AM UTC

Thanks for the tip and will look into it however within the Amazon app it allows me to add as many albums/ artists as I choose. It’s only when I access Amazon via Sonos that the chosen albums/artists do not all display.

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Airgetlam
Airgetlam
Sep 27, 2023 4:39 AM UTC

Amazon and Sonos limit the amount of data that can be transferred to the Sonos client. The source is a different server than your Amazon app, it has different restrictions, due to the Sonos SMAPI overlay. 

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Bruce
AndrewBrightAuthor
Contributor I
Sep 27, 2023 5:41 AM UTC

Appreciate the advice. I will do some research on your advice and delete some albums and see what impact that has. The Sonos guys I spoke to made no mention of the Sonos limit but your response and that from controlav make sense.

Thanks again.  

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AndrewBrightAuthor
Contributor I
Sep 27, 2023 6:17 AM UTC

I should also clarify that my issue does not involve playlists which are working fine with as many as 300 plus songs in any one playlist. My issue relates specifically to Albums/Artists. So if I wish to play a specific album for an artist whose name thats after the letter “H” ie Rod Stewart, his albums do not appear on Sonos in the Amazon app even though they are available if I open the Amazon app and don't go through Sonos. 

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    controlav
    controlavAnswer
    Lead Maestro
    Sep 27, 2023 12:38 PM UTC

    Amazon has a 500 item limit on containers, found the original thread:

    A “container” can be a playlist, the list of artists, the list of albums, anything that forms a “node” in the music tree.

    The limit is chosen by Amazon in their SMAPI implementation.

    A “playable” container (eg a playlist) having a size limit makes sense, and Sonos recommend it in fact. However for a non-playable container (eg the list of artists) this limit doesn’t make sense, and might simply be a bug on their part.

    Translate
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      AndrewBrightAuthor
      Contributor I
      Sep 28, 2023 5:17 AM UTC

      Thank you I understand and will go back through Sonos to seek resolution.

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      controlav
      controlav
      Lead Maestro
      Sep 28, 2023 12:22 PM UTC

      Thank you I understand and will go back through Sonos to seek resolution.

      You mean Amazon: it is their issue to resolve.

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        AndrewBrightAuthor
        Contributor I
        Oct 3, 2023 12:47 AM UTC

        Still struggling to get a sensible response from Amazon

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        TonyPettit
        Lyricist I
        Oct 19, 2023 2:10 PM UTC

        I have the same problem. A number of people were posting the same issue earlier in the year, but then it got resolved (through SONOS), only for it to reappear again more recently.

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