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Carnesure
Contributor I
June 15, 2024
Question

Amazon Music no longer working

  • June 15, 2024
  • 180 replies
  • 10167 views

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.

I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.

I have tried:

- uninstalling and reinstalling Sonos app

- re authorising Amazon Music

- other devices (same behaviour)

- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).

I attach screen shots as examples. I also have a video of it wildly skipping songs but don't seem to be able to upload.

Note other services work. Sonos Radio and Calm. Plus Amazon Music App itself works sweetly.

Help. I currently have a very expensive, unusable system.

Thanks

 

 

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    180 replies

    Show previous replies
    Ian w.
    Avid Contributor I
    June 20, 2024

    Just reset the app and it’s playing well and the search works without any issues .  Cannot pin amazon music to the Home Screen but otherwise much better

      Ciaobella13
      Contributor I
      June 21, 2024

      I did the reset Sunday & still continued to have problems 

      CarnesureAuthor
      Contributor I
      June 21, 2024

      A quick update. My Sonos app updated 2 days ago and I noted in the details that it included expanded support for service re-authorisation. Also in the App details it has a version for something for Amazon KFSNWI. Possibly an update for Amazon music?

      Regardless I got to try the new app last night and I have now done a few music searches and used Amazon music on various speakers and I have to say it now to seems to be working and working a lot faster so I am going to see how it goes.

      Also the startup of the app is now faster and it doesn't seem to linger on the no products attached message.

      Finally, having volume number back is great (also updated in latest version). It's taken way too long but maybe, just maybe we're getting a level of stability back? Fingers crossed.

      Meant to confirm, I am in the UK.

        B33Jay
        Enthusiast II
        June 22, 2024

        In UK on android and iOS

        I updated app on release (17th). The issues with Amazon on about 15th. The issues persisted after update. However, on Friday 21st they seemed to disappear. I use auto updates so assume there was an Amazon Unlimited update around then.

        Amazon stable now. Can add to playlists and they do not skip.

        Issues with app showing Recent/Sonos Favs consistently still there. Every other withdrawal of service from pre 80.xx.xx app still not resolved - given there are other issues with other streaming platforms (Deezer), feel July date to make the app do what it did before is ambitious to say the least. 

        Bruno92
        Trending Lyricist I
        June 22, 2024

        Same issue here and I am from France. 

        Amazon and YouTube Music are not working. Either the wheel never stops spinning and the music does not play or tracks just skip and then stop. 

        Only Mix Cloud and Sound Cloud works. 

         
          Ciaobella13
          Contributor I
          June 23, 2024

          Is anyone else finding that the Amazon playlist is stalling? We’ve tried various ways but plays 5/6 songs then just stops! So frustrating. Hate the new app 

          Update 22/6 - now playing correctly. Reset the app last weekend but think app update 4 days ago sorted the problem for us 

          Digicammad
          Trending Lyricist I
          June 30, 2024

          This just keeps getting worse! Not only will it not work with Amazon music but I can't even access my own music library. I've never experienced such an awful software update. I'm just about ready to throw away the Sonos speakers and buy something else!

          Ken_Griffiths
          Ken_Griffiths
          June 30, 2024

          This just keeps getting worse! Not only will it not work with Amazon music but I can't even access my own music library. I've never experienced such an awful software update. I'm just about ready to throw away the Sonos speakers and buy something else!

          If you are referring to the new Sonos App, the Amazon music service is working fine at the moment…

          The local library should be working too if it’s shared using SMB v2, or higher.

          Digicammad
          Trending Lyricist I
          June 30, 2024

          Amazon Music is working intermittently and there isn't even any option to view my music library, which worked perfectly before the update. The new version doesn't show my library and there is no option to add a music library.

           

          Great speakers, lousy software.

          Ken_Griffiths
          Ken_Griffiths
          June 30, 2024

          Amazon Music is working intermittently and there isn't even any option to view my music library, which worked perfectly before the update. The new version doesn't show my library and there is no option to add a music library.

           

          Great speakers, lousy software.

          How is your local library shared - http/SMBv1 etc?

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