Contributor I

Question

Amazon Music no longer working

Forum|Forum|2 years ago
June 15, 2024
180 replies
10167 views

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.

I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.

I have tried:

- uninstalling and reinstalling Sonos app

- re authorising Amazon Music

- other devices (same behaviour)

- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).

I attach screen shots as examples. I also have a video of it wildly skipping songs but don't seem to be able to upload.

Note other services work. Sonos Radio and Calm. Plus Amazon Music App itself works sweetly.

Help. I currently have a very expensive, unusable system.

Thanks

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B

brokebike

Lyricist III

Big thanks to all, especially @Corry P

Has been working all day.

I feel like our issues were nearly exact. Do you have any idea what you did that caused it to start working? For me, it seems to be a Sonos update to iOS that I somehow didn’t see until yesterday… even though I checked my Sonos app on Wednesday and Thursday and it said it was up to date.

corry is correct that the update was dated for last Tuesday, so I’m still perplexed as to why it suddenly popped up for me yesterday.

S

Sammo123

Trending Lyricist I

Big thanks to all, especially @Corry P

Has been working all day.

I feel like our issues were nearly exact. Do you have any idea what you did that caused it to start working? For me, it seems to be a Sonos update to iOS that I somehow didn’t see until yesterday… even though I checked my Sonos app on Wednesday and Thursday and it said it was up to date.

corry is correct that the update was dated for last Tuesday, so I’m still perplexed as to why it suddenly popped up for me yesterday.

Not a clue. I have tried everything and nothing worked. Just suddenly started today to behave itself.

F

furacaopr

Prodigy III

I believe it was a fix on Amazon side.

Corry P

Sonos Staff

Hi @brokebike

The app update last week was put on a rolling release - not everyone was offered the update at first, but I believe everyone should have it by now. You should be able to force it by visiting app stores manually.

I hope this helps.

Hi @Sammo123

Big thanks to all, especially @Corry P

Has been working all day.

Glad to hear it! I can’t really take any credit, however.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

furacaopr

Prodigy III

Amazon Music is completely down for me on Sonos since around one hour ago. It still works on Amazon's app though. Anyone else?

S

Sammo123

Trending Lyricist I

Amazon Music is completely down for me on Sonos since around one hour ago It still works on Amazon's app though. Anyone else?

Mine seems ok still..

Ken_Griffiths

Amazon Music is working okay here at the moment…

F

furacaopr

Prodigy III

Anyone in US / Canada?

S

svcb

Lyricist I

Amazon is down on Sonos for me too - just up and died. I can play things from other sources, but Amazon, no. Tried the usual fixes - no good. Amazon works in its own app. What's happening?

G

gschlossnagle

Lyricist I

Broken right now for me as well. Same error.

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