Amazon Music no longer working

Forum|Forum|2 years ago
June 15, 2024
180 replies
10167 views

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.

I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.

I have tried:

- uninstalling and reinstalling Sonos app

- re authorising Amazon Music

- other devices (same behaviour)

- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).

I attach screen shots as examples. I also have a video of it wildly skipping songs but don't seem to be able to upload.

Note other services work. Sonos Radio and Calm. Plus Amazon Music App itself works sweetly.

Help. I currently have a very expensive, unusable system.

Thanks

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K

Kristian_5

Avid Contributor III

Different symptoms, but Amazon music not very usable following update. Works fine outside the Sonos app, other services work, just not Amazon music

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Ian w.

Avid Contributor I

I’m having the same issues. I’m now using the amazon music app with direct control and it works fine. If you hear back from support next week, please will you update this post. There are a few people having the same issues reading the forum

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Digicammad

Trending Lyricist I

I'm having the same problem. Every time I try to browse Amazon Music I get the 'Something Went Wrong' error.

If I start the music from the Alexa app and tell it to play on the group which contains my Sonos speakers it works fine.

The other thing with the new Sonos app is that, when it loads, there is a period of up to 10 seconds when it tells me there are no products attached.

C

CarnesureAuthor

Contributor I

@Digicammad I have that same problem when the app loads. I think it's a more general issue though.

I'll update here once I speak to Sonos. Am travelling with work this week so it'll be a few days before I have any news. Fingers crossed an update will solve it in the meantime.

L

Loxley

Trending Lyricist I

Thank you for raising this issue. I have the same problem. I will wait to hear the outcome of your contact with Sonos support.

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Ciaobella13

Contributor I

Is anyone else finding that the Amazon playlist is stalling? We’ve tried various ways but plays 5/6 songs then just stops! So frustrating. Hate the new app