Amazon Music Issues with 14.6 Update

16 replies
740 views

Initiating music from the Amazon App and playing on Sonos speaker no longer shows the now playing details on the Sonos app. Just shows Amazon Alexa. No HD or Ultra HD symbol showing either.

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bockersjvAnswer

Local Superstar

This now appears to have been resolved. At least for me!

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bockersjvAuthorAnswer

Local Superstar

This now appears to have been resolved. At least for me!

Ken_Griffiths

This now appears to have been resolved. At least for me!

Yes - now all working for me here too.👍

J

John B

Perhaps this is a nice example of users noticing and reporting a problem, @James L. passing it on to the appropriate people and the problem being quickly fixed?

R

rickysimon

Lyricist I

Anyone having issue with Amazon music with an error that tells you to go to a music.amazon.com website and update information. Don’t know what to update.

controlav

Lead Maestro

Anyone having issue with Amazon music with an error that tells you to go to a music.amazon.com website and update information. Don’t know what to update.

Yeah that happens with some accounts. Many reports on reddit about it. You need to contact Amazon support.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

Anyone having issue with Amazon music with an error that tells you to go to a music.amazon.com website and update information. Don’t know what to update.

Also see this link: https://status.sonos.com

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