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bockersjv
bockersjv
Local Superstar
Apr 20, 2022 8:08 AM UTC
Answered

Amazon Music Issues with 14.6 Update

Initiating music from the Amazon App and playing on Sonos speaker no longer shows the now playing details on the Sonos app.  Just shows Amazon Alexa.  No HD or Ultra HD symbol showing either.

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bockersjv
bockersjvAnswer
Local Superstar
Apr 22, 2022 8:53 AM UTC

This now appears to have been resolved.  At least for me!

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16 replies

bockersjv
bockersjvAuthor
Local Superstar
Apr 20, 2022 8:16 AM UTC

 

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Belly M
Belly M
Apr 20, 2022 9:38 AM UTC

Working for me in the UK

 

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bockersjv
bockersjvAuthor
Local Superstar
Apr 20, 2022 9:55 AM UTC

I’m in the UK too, was that music started in the Amazon Music app? and are you on 14.6?

 

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Ken_Griffiths
Ken_Griffiths
Apr 20, 2022 10:02 AM UTC

It’s not currently working for me either, when the music is started with Alexa… (no artwork seen etc.):

"Alexa, play some music on (Room Name)"… 

Diagnostic: 903254475

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    Jimmy C
    Prominent Collaborator II
    Apr 20, 2022 11:37 AM UTC

     No problems for me in the US running 14.6.  But I do not use Alexa…

     

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    HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
    Ken_Griffiths
    Ken_Griffiths
    Apr 20, 2022 11:48 AM UTC

    @Jimmy C
    Yes indeed, there are no issues when using the in-built Amazon Music service through the Sonos App - it’s just when initiating music using Amazon ‘Alexa’ voice services.

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    controlav
    controlav
    Lead Maestro
    Apr 20, 2022 12:59 PM UTC

    I doubt this will work. The metadata required to display that detail is not included in the Alexa-initiated streams.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    James L.
    James L.
    Retired Community Staff
    Apr 20, 2022 1:05 PM UTC

    Thanks for flagging this.

     

    I’m now able to reproduce it on my own system, and I’ve passed it on to our engineers for investigation.

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      bockersjv
      bockersjvAuthor
      Local Superstar
      Apr 20, 2022 5:41 PM UTC

      I get this issue when using the Amazon Music App on any of my phones rather than it being Alexa instruction. 

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        Ken_Griffiths
        Ken_Griffiths
        Apr 20, 2022 7:13 PM UTC

        I get this issue when using the Amazon Music App on any of my phones rather than it being Alexa instruction. 

        Yep, same for me - looks like it’s perhaps an Amazon issue.

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