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Corry P
Corry PAnswer
Sonos Staff
May 9, 2024 11:45 AM UTC

Hi @Pop_Ography (& @SarahN)

Welcome to the Sonos Community!

We have now identified an issue with Amazon Music authorisation/functionality. Please keep an eye on our status page at https://status.sonos.com for updates while we work with Amazon to resolve this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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7 replies

Ian w.
Avid Contributor I
May 8, 2024 8:44 PM UTC

I’m exactly the same, cannot search or play amazon music since the new app

 

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Pop_OgraphyAuthor
Contributor I
May 8, 2024 9:02 PM UTC

I re-verified my account which enabled the 🎵 service. Just a ! through search, bummer

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    SarahN
    SarahN
    Local Superstar
    May 9, 2024 7:47 AM UTC

    This isn’t working for me either even after re-authorising! How annoying!

     

    Cannot use search on Amazon and it won’t play any of my saved albums which do still show in My Sonos list, although any queued Amazon tunes prior to the new app do still play.

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    Can you have too many Sonos speakers? 🤔 😆
    SarahN
    SarahN
    Local Superstar
    May 9, 2024 8:54 AM UTC

    @Corry P - is there an issue with Amazon music search on the new app do you know? It would be nice for us Amazon music users to get an answer on this please.

    Looks like my saved playlists and albums do now play when selected but the search will not search Amazon Music so is this an app issue?

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    Can you have too many Sonos speakers? 🤔 😆
    SarahN
    SarahN
    Local Superstar
    May 9, 2024 9:01 AM UTC

    I re-verified my account which enabled the 🎵 service. Just a ! through search, bummer

    It’s a bit rubbish isn’t it!

    My playlists and albums saved in My Sonos do now work but unable to search any new Amazon music items.

    Translate
    Can you have too many Sonos speakers? 🤔 😆
    Corry P
    Corry PAnswer
    Sonos Staff
    May 9, 2024 11:45 AM UTC

    Hi @Pop_Ography (& @SarahN)

    Welcome to the Sonos Community!

    We have now identified an issue with Amazon Music authorisation/functionality. Please keep an eye on our status page at https://status.sonos.com for updates while we work with Amazon to resolve this.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      SarahN
      SarahN
      Local Superstar
      May 9, 2024 11:48 AM UTC

      Thanks @Corry P - I will keep an eye on that page.

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      Can you have too many Sonos speakers? 🤔 😆
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