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Stanley_4
Grand Maestro
Aug 13, 2026 7:20 PM UTC

Amazon missing from search?

It seems Amazon Music, my preferred service is missing from the search tool.

 

 

17 replies

Airgetlam
Aug 13, 2026 10:36 PM UTC

Could be the auth service at Amazon needed to be re-done, due to their ‘maintenance’, whatever that was. 

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Bruce
Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 11:37 PM UTC

Yesterday's Amazon maintenance appeared to be over and Amazon was still working, add in the Tune In reauthorization request and I'm not thinking Amazon was the primary cause. 

Reauthorization did work so no need for the extra  remove/reinstall steps.

Doesn't appear to be the update as 88.00.43 was loaded Aug 10th and I've used the search and shortcuts since then.

Since no other Android users are reporting this it may have been a local issue.

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Enthusiast I
Aug 15, 2026 10:09 AM UTC

Hi

My Amazon music isn’t working either on windows app. Usually there is two options, ‘Amazon’ and ‘Amazon My Music’.  The my music option has gone. Which means I can still search Amazon music but I can’t look for my saved music / playlists etc. I’ve tried re-auth and removing and re adding. No luck on either counts.

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MoPac
Headliner III
Aug 15, 2026 9:51 PM UTC

In the Sonos app it’s now called Library.  In SonoPhone & I guess the Windows Sonos app ( haven’t looked ).  Looks like SonoPhone & Windows need to catch up to the latest Amazon Music changes.

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Enthusiast I
Aug 16, 2026 8:22 AM UTC

In the Sonos app it’s now called Library.  In SonoPhone & I guess the Windows Sonos app ( haven’t looked ).  Looks like SonoPhone & Windows need to catch up to the latest Amazon Music changes.

OK thanks. Yes it hasn’t caught up on Windows App yet. And I see I can’t add songs from Amazon to an existing Sonos playlist on my Android device now either. Just once, I mean it isn’t too much to ask, just once I’d like Sonos to work properly, without issues and across all platforms.  

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controlav
Lead Maestro
Aug 16, 2026 1:37 PM UTC

Looks highly related to 

The Collections item should contain Library, but on Desktop (and third party apps) the Collections item is empty.

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MoPac
Headliner III
Aug 16, 2026 2:13 PM UTC

Looks highly related to 

The Collections item should contain Library, but on Desktop (and third party apps) the Collections item is empty.

Thanks for the FYI.  In SonoPhone the Library is a sub category in the Collections category.  Have not looked at the Windows app yet.

Update:  Yes, the Collections category in the Windows Sonos app is empty.

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